Job Description

SUMMARY

Under the general supervision of the Branch Manager, the Member Services Officer 2 is responsible for performing a wide range of banking transactions, assisting Credit Union members with their banking needs and effectively cross-selling products, services, and solutions. Opens new memberships, prepares, and processes advanced financial transactions, and assists in branch training of new employees. Promotes and maintains a positive image of the Credit Union

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all functions, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.

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• Opens new membership and share accounts and closes all accounts.
• Provides services to members by performing basic banking transactions such as deposits, withdrawals, transfers, and loan payments as directed by the Office Procedures Manual (OPM).
• Prepares and processes transaction requests by telephone and mail.
• Prepares authorized account charges.
• Prepares and processes stop payments/revoke authorizations, check orders, bank wires, money orders, and other services.
• Proactively responds to members’ inquiries and requests using product knowledge.
• Approves transactions within authorized limits.
• Actively explains, promotes and cross-sells Credit Union services, products, programs, and investment opportunities.
• Assists members in completing forms and documents.
• Resolves errors and member concerns in a timely manner.
• Balances cash and coin accurately and maintains appropriate cash levels.
• Assists in the training of new employees in the branch.
• Remains current on knowledge of Credit Union policies, procedures, and services.
• Performs duties as assigned by management and may be assigned to work at any branch

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Minimum one year of customer service and/or cash handling experience in a retail or banking environment.

CERTIFICATES, LICENSES AND REGISTRATIONS

None.

KNOWLEDGE

Within six months of employment:

Successful completion of core competencies certification.

Knowledge of branch operational activities and basic understanding of lending practices and policies.

Successful completion of Member Services Officer Level 2 certification.

OTHER SKILLS AND ABILITIES

Successful completion of pre-employment testing.

Operates a variety of office equipment and machines.

Ability to travel, attend, and participate in training and meetings at various locations.

AFFIRMATIVE ACTION/EEO STATEMENT:

It is the policy of CoastHills to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. CoastHills conforms to the spirit as well as to the letter of all applicable laws and regulations. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by CoastHills where appropriate.

ACKNOWLEDGEMENT

This Job Description describes the essential responsibilities and qualifications of the position described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job.