Job Description

The Coastal Bend Blood Center is seeking a candidate that will be responsible providing end user support for the Coastal Bend Blood Center as well as managing the computer system infrastructure and related peripherals. The Junior level System Administrator is a full-time position that will report to the Director of Technical Services & IT/RSO. This role will require standard troubleshooting of computers, printers, and related software. The applicant must be available for on-call support and traveling using company vehicle. Previous network administration and/or knowledge of Blood Establishment Computer System/Software (BECS) is a plus.

SCHEDULE: Rotating Day Shift/Evening shift schedule. In addition to regularly scheduled hours, this position is subject to working extra hours, weekends, holidays, late evenings, and early in the day.

BENEFITS: Health, dental, vision, life insurance options, long term disability, 401(k), paid time off, holiday pay, wellness program, and on-site fitness center. Waiting period applies to some of these benefits.

PAY RANGE:  $17.00-$24.00 per hour, based on education and/or experience

EDUCATION & LICENSES/CERTIFICATIONS:

• High School diploma or equivalent

• Bachelor’s degree from an accredited institution in Information Technology related field preferred; equivalent work experience or certification may be considered in lieu of degree

• Valid Texas Driver’s License with a clean driving record

EXPERIENCE:

Required Experience:

• Using standard troubleshooting methodology to fix IT hardware or software related issues. Working with vendors to assist in troubleshooting
• Fundamental knowledge of PC, printer, and peripheral hardware and how to repair
• Experience with implementing, managing, and troubleshooting Microsoft Windows Operating Systems, and Apple iOS (IBM and Linux Operating Systems recommended but not required)
• Knowledge of Microsoft related software including Office 365 suite, and Teams
• Experience in backups and restoring from system images/files. Knowing how to build out new workstations on domain network
• Asset and inventory management and documentation
• Must have strong communication and organization skills
• Strong electronic and written documentation skills

Recommended/Preferred

• Past work experience in IT related position or obtained degree/certification
• Managing and troubleshooting Blood Establishment Computer System/Software
• Previous experience with a Help Desk system and end user support
• Basic knowledge of troubleshooting and managing network services such as Active Directory, DHCP/DNS. Also, knowledge with troubleshooting network devices (Access points, routers, switches, etc)

ESSENTIAL DUTIES AND FUNCTIONS:

• Provide high quality support by addressing Blood Center team member’s (clients) questions and concerns.
• Respond to Help Desk tickets in a timely manner with good documentation.
• Plays a key role in implementation, integration, and maintenance of off-the-the shelf solutions and systems, as well as technologies.
• Performs and/or assists with required maintenance and upgrades of assigned systems/solution.
• Asset and inventory management and documentation.
• Stay up to date with latest technology advancements.
• As experience and training dictates additional duties related to the BECS system may be required.
• Must keep a clean workspace.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to successfully interact within a multi-departmental organization.
• Strong written and verbal communication skills.
• Ability to document details accurately and completely, both electronically and manually.
• Ability/aptitude to perform in compliance with Standard Operating Procedure (SOP).
• Ability to work independently and efficiently when direct supervision is unavailable.
• Ability to assimilate into a team and get along with others in a highly diverse work environment.
• Respond to Help Desk tickets in a timely manner with good documentation.

Selected applicants are subject to an alcohol/drug and background check.

Additionally, the position is required to perform these procedures in accordance with current regulatory, organizational and OSHA standards and requirements to ensure a safe blood supply.

Company Description

In partnership with our communities, our mission is to save lives by providing a safe supply of blood, blood components, and related services to patients and hospitals in the Coastal Bend. The Coastal Bend Blood Center, established in 1969, is an independent, non-profit 501(c)(3), community service organization committed to unifying, centralizing and consolidating blood donor services in the Coastal Bend. These services include donor recruiting, community education, drawing, processing and distribution. An effective and efficient organization, more than 90% of the Blood Center’s annual expenditures go directly to program services to benefit the community. In the beginning, the Blood Center drew 6,000 donors annually. Today, over 35,000 caring individuals volunteer as donors each year. These donors enable the Blood Center to provide services to 19 medical facilities in its 10-county service area of Aransas, Bee, Brooks, Duval, Jim Wells, Kleberg, Live Oak, Nueces, Refugio and San Patricio. Bloodmobiles operate seven days a week to ensure that hospital and patient needs are met in this large geographical area. During the years since its inception, the Blood Center has seen considerable growth and regulatory changes. The Blood Center is a federally licensed and accredited facility and, as such, is responsible for meeting and exceeding the requirements and standards set forth by the Food and Drug Administration and the AABB (formerly the American Association of Blood Banks). In addition, the Coastal Bend Blood Center is also a member of America’s Blood Centers, South Central Association of Blood Banks and the Texas Hospital Association. The Coastal Bend Blood Center is a proud partner in overseeing the healthcare of the Coastal Bend and will continue to do its part to guarantee that the community’s blood needs are met.