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PCA Mon-Fri 8a-4p

The Toro Company

PCA Mon-Fri 8a-4p

El Cajon, CA
Full Time
Paid
  • Responsibilities

    +--------------------------------------------------------------------------+ | JOB SUMMARY: | | | | A Lead Customer Service Representative provides exceptional order to | | invoice customer relations experience for assigned accounts. Works with | | customers to manage product availability and shipment consolidation in | | an effort to satisfy their requirements. Oversees Customer Service | | Representative team to propose and implement continuous improvement | | initiatives. | | | |   | +--------------------------------------------------------------------------+ | DUTIES & RESPONSIBILITIES: | | | | - Maintains a safe and healthy workplace for employees in compliance | | with all applicable laws, and regulations. Promotes a positive | | attitude towards safety.  Adheres to the requirements of safety | | policies as well as safety rules, instructions and procedures. | | - Coordinates information flow, orders, and shipments to meet shipping | | goals of the customer(s) and division(s). | | - Produces and distributes order management reports to customers to | | optimize consolidation of truckload shipments. | | - Processes shipments for international customers in accordance with | | US and EMEA export regulations. | | - Supports and interacts with sales and marketing, buyers and | | planners, distribution centers, credit, and traffic to facilitate | | order requirements. | | - Performs customer credits, debits, warranties, change pricing and | | internal audits. | | - Maintains knowledge of Toro products by company-provided training. | | - Maintains best in class responsiveness to correspondence with | | internal and external customers. | | - Identifies and communicates any issues which would delay or impede | | prompt shipment of orders. | | - Documents and updates departmental procedures as needed. | | - Completes ongoing learning and education to ensure competence with | | growing and changing needs of the corporation. | | - Practices continuous improvement by identifying opportunities for | | streamlining work and reducing waste. May participate in continuous | | improvement events. | | - Other duties as assigned. | | | |   | | | | EDUCATION: | | | | - High school diploma required. | | - Bachelor’s degree in Business, Communications or related | | subject preferred. | | | |   | | | | EXPERIENCE: | | | | - Minimum 2-3 years related customer service experience is required. | | | |   | | | | SKILLS: | | | | - Experience with order related systems; SAP and product knowledge and | | configurations desired. | | - Excellent verbal and written communication skills. Bi-lingual | | English/Spanish required. | | - Ability to organize, assemble, and arrange resources to meet goals. | | - Skilled data entry and system navigation skills. | | - Ability to maintain composure during stressful situations, remaining | | focused on the ultimate objective. | | - Strong interpersonal skills to support interaction and development | | of relationships with a wide-range of internal and | | external customers. | | - Capacity to work independently as well as within a team-oriented and | | collaborative environment. | | - Proficent in Microsoft Office programs. | | - Experience in Supply Chain Management / Lean Operations desired. | | | | +----------------------------------------------------------------------- | | ---+ | | |   | | | | | | | | | | | |   | | | | | | | | | | | | WORK ENVIRONMENT: | | | | | | | | | | | | Typical office environment as it pertains to lighting, temperature, an | | d | | | | noise level when in administrative/operations offices. May be exposed | | to | | | | noisy production floor that is not climate controlled.  | | | | | | | | | | | |   | | | | | | | | | | | | PHYSICAL DEMANDS: | | | | | | | | | | | | Ability to operate a computer keyboard, mouse and phone system and oth | | er | | | | computer components. | | | | | | | | | | | |   | | | | | | | | | | | | TRAVEL: | | | | | | | | | | | | 0 to 10% travel (domestic and/or international) may be required. | | | | | | | | | | | |   | | | | | +----------------------------------------------------------------------- | | ---+ | +--------------------------------------------------------------------------+

    Required Skills Required Experience

  • Qualifications
    • Must be a Certified Sterile Processing and Distribution Technician
    • High School Diploma or Equivalent
    • 2-3 years experience as Instrument Room Technician.
    • Experience with all types of sterilizers.
    • Knows operating room instrumentation.
    • Organized in setting up operating room instrument tray.
    • Understands operation of steam/ gravity sterilizer.
    • Understands Sterrad sterilizers.
    • Ability to prepare reports and keep records.
    • Familiarity with medical terminology and departmental supply items is required.

    PHYSICAL REQUIREMENTS/HAZARDS

     

    +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Frequency | None | Some | Freq. | Very | | | | | | | | | | | | Freq. | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Lifting > 50 |   | X |   |   | | lbs. | | | | | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Lifting > 20 |   |   | X |   | | lbs. | | | | | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Pushing > 50 |   |   | X |   | | lbs. | | | | | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Pulling > 50 |   |   | X |   | | lbs. | | | | | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Stooping, |   | X |   |   | | Kneeling | | | | | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Crawl | X |   |   |   | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Climb | X | |   |   | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Balance | X |   |   |   | +----------------+----------------+----------------+----------------+----------------+

     

    Some = 1 - 4 times/day or 10%  Freq. = 20 - 40 times/day or 33%

    Very Freq. = 100 times/day or 56%

     

    WORKING CONDITIONS:

    (X  ) INSIDE [Specify major                               HAZARDS:

    working conditions]                                (X ) Exposure to toxic/chemical/detergents

    (  ) OUTSIDE [Specify major                              (X ) Exposure to extreme conditions: hot/cold

    working conditions]                                (X ) Exposure to dust/fumes/helicopter drafts

    (X ) Exposure to moving mechanical parts

    PHYSICAL REQUIREMENTS:                                  (X ) Exposure to potential electrical shock

    (X ) Exposure to X-ray/electromagnetic                                                                                                 energy

    (X ) Manual Dexterity (eye-hand coordination)    (X ) Exposure to high pitched noises

    (X ) Perform shift work                                      (X ) Exposure to communicable diseases

    (  ) Maneuver weight of patients                         (X ) Exposure to pathogen exposure

    (X ) Hear alarm/phone/tape recorder/equipment (X ) Exposure to risk exposure

    (  ) Walk 6 hours per day                                   (X ) Use of latex gloves

    (X ) Reach above shoulder

    (X ) Repetitive arm/hand movements                 MENTAL/EMOTIONAL REQUIREMENTS:

    (X ) Finger dexterity                                           (X ) Manage stress appropriately

    (  ) On Call Work                                               (X ) Handle multiple priorities

    (X ) Color vision                                                (  ) Works alone

    (X ) Acuity - Near                                              (X ) Manage anger/fear/hostility/violence

    (X ) Acuity - Far                                                (X ) Work in areas that are confined and/or      

    (X ) Depth perception                                             crowded

     

    WORK POSITIONS (% OF TIME SPENT):

     

    Sitting:           15_%               Standing:    60%    Walking:            25%