PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company Vision:

1. We will provide a Full Commerce Solution
2. We will be World-Class at Every Service we offer
3. We will engage with our clients as a Strategic Partner

ASSOC., RETURNS

The return clerk assures efficient and timely processing of returns and anticipates requirements and plans accordingly. The clerk is responsible for the processing of returned merchandise from customers for all clients following each client’s returns specification in the DC within SLA guidelines.

RESPONSIBILITIES:

• Verify item numbers, quantities, order numbers and accurately entering data into EDDIE
• Correctly put product in the designated locations and document discrepancies
• Inspect product to ensure correct disposition
• Maintains safety, housekeeping and maintenance standards
• Maintains effective communication with Manager and Supervisor.
• Process different returns including: defectives, changeovers, stock adjustments, and inbound deliveries according to designated timelines
• Maximize return to stock items by cleaning, re-packaging and re-labeling as needed
• Work with inventory control to ensure system adjustments are made as product is placed back on shelves
• Examine and compare merchandise with original requisition to record information such as quantity, type of defect, and date on invoice or other forms
• Scrap unusable returns and communicate with scrap company to properly dispose of product
• Organize warehouse and work area for orderliness at all times
• Properly mark all materials for sale with documents and item list
• Assist in designing processes and procedures for better returns functionality
• Organize and monitor non-stock and packaging inventory
• Other tasks as assigned

QUALIFICATIONS:

• High school diploma or equivalent preferred
• Ability to work a flexible schedule
• Must be able to work as an inductor, cart builder, picker or packer as the

    business needs change

• Minimum 1 year experience operating a RF gun
• Must be able to count accurately and identify item numbers
• Strong interpersonal and communication skills
• Working knowledge of EDDIE
• Must have ability to learn to drive forklift/reach truck
• Must have good mathematical and reasoning skills
• Must be able to work with little supervision
• Must read labels, RF scanners and maneuver throughout facility

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Must read labels, RF scanners and maneuver throughout facility
• Must be able and understand verbal and written instructions
• Must be able to walk or stand for extended periods of time
• Must be able to lift up to 50 pounds
• Must be able to push or pull carts of up to 100 pounds
• Must be able to climb stairs
• Must be able to bend, stoop, kneel and grasp products
• Must NOT be afraid of heights
• MUST be able to work on a variety of warehouse floors up to 100 feet in height
• Must complete an additional background screening conducted by the U.S. government

PREFERRED PERSONAL CHARACTERISTICS

• Strong work ethic
• Setting and achieving goals
• Dependable
• Ability to consistently following through
• Positive attitude
• Self-motivated and ability to work effectively without constant supervision
• Team-oriented and ability to work collaboratively
• Effective communication and verbal skills
• Flexible and adaptable

Pre-employment background screening and drug test will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.   

Required Skills Required Experience