Job Description

Cobaltix is based in San Francisco, but we are interested in someone in Hawaii to join our team remotely. We are looking for a career-minded service desk engineer who wants to grow his or her skills and who is always learning.

We are a professional service consulting firm and we handle all technology for some of the best companies in Silicon Valley and the Bay Area. We have about 70 people, and 160 clients—so still a small company with no big company politics, but we’re big enough that all of our engineers are always learning and growing. Most of our staff have been with us for over 5 years (with many well over 10)—people just don’t leave. We have great benefits and great pay, but we really stand out because of what our people are capable of--what they achieve. This environment fosters success. It presents people with challenges and opportunities and provides paths to do incredible things. The service desk is a key role in our organization and first line of contact with our clients. This isn’t a burn-out job nor is it a call center type job. Rather, this is a well-supported and incredibly important part of our company. We provide white glove service, and we want to grow our service desk people.

Three things tie everyone together--we are all great at troubleshooting, we are able to find creative solutions to problems for our clients, and we are all really nice. Our clients love us and they trust us. If you are proficient at Windows and Mac, are currently working with Windows servers, have done support in the past, and want to grow your skills, then we have the career for you! Usual troubleshooting and helping users who have issues is something we want you to be able to do with your eyes closed. We’re looking for people who are also able to handle more challenging tasks – systems administration, network connectivity troubleshooting, and mail issues, as examples. If you don’t have all of these, we’ll teach you. You will be working with some of the brightest people in the industry and we have documented best practices. We expect that all of our people are always learning or teaching. We are not looking for people who think "it isn't my job", people who are content to stand still, or people who don't like people. Our people are our reputation. If you're interested, tell us what you bring to the table. We're looking forward to hearing from you--people who send a short cover letter with their resumes will get the most attention from us. We'll try to be back to you within a couple of days. We take hiring seriously. If you'd like more information, our website is a good reflection of who we are.

www.cobaltix.com

Company Description

We’re the discreet technology company used by some of the most forward thinking and leading financial and services firms who hire only the very best. Our business is based on word-of-mouth. Our clients have used our technology services to catalog terabytes of data, help national defense, help educate kids in the inner-Mission, help traders make money for their clients, help win legal cases (hinging on their use of us and the technology we've brought to bear), improve the state of knowledge of the human genome, and make products from milkshakes to flexible packaging. We have a passion for technology, specifically putting it in the hands of smart people who do great things with it. We like people, and our relationships with our clients are key. We have a way of understanding business that helps us make technology a strategic asset for our clients, not just a necessary cost. We are Cobaltix.