About Cochise Animal Hospital

Join our exceptional team at our brand new, state-of-the-art veterinary hospital in Scottsdale, Arizona, where cutting-edge technology and advanced medical practices are coupled with a supportive and collaborative team culture. As a valued member of our team, you'll work alongside compassionate and skilled professionals who are committed to providing the highest standard of care for our animal patients. Experience the fulfillment of being part of a close-knit team that fosters a positive and inclusive environment, where teamwork, professional growth, and work-life balance are celebrated.

Position Overview

Cochise Animal Hospital is seeking a dedicated and compassionate Client Care Representative to join our amazing veterinary clinic on a split-week schedule. (Mon/Tues, Fri/Sat) If you are passionate about providing exceptional customer service and have a genuine love for animals, this is the perfect opportunity for you!

As a Client Care Representative, you will be the face of our clinic, responsible for creating a welcoming and friendly environment for our clients and their beloved pets. Your primary focus will be on ensuring that every client receives the highest level of care, attention, and support throughout their visit.

Duties And Responsibilities

• Greet clients in a friendly, professional, and positive manner
• Answer phone system and direct calls accordingly
• Schedule and confirm appointments
• Check patients in* the hospital according to schedule and prepare patient files
• Scan or otherwise record medical records
• Keep lobby and reception areas organized and neat
• Obtain deposits and other payments from clients
• Process credit applications
• Must be able to lift and/or move up to 25 pounds
• Use email system

Knowledge and Skills

• Excellent communication skills with the ability to empathize and connect with clients.
• Strong organizational skills and attention to detail for maintaining accurate records.
• Knowledge of basic veterinary procedures, terminology, and products is a plus.
• Proficiency in using computer systems and software for appointment scheduling and record-keeping.

Education and Experience

• Previous experience in a customer service or client-facing role, preferably in a veterinary clinic or animal-related environment
• High School Diploma/GED

What we offer

• Competitive compensation commensurate with experience
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and vacation days
• Continuing education opportunities
• Professional development support
• Mental health assistance
• Employee discounts on veterinary services
• Scrub allowance
• Positive and supportive work environment

Cochise Animal Hospital is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.

Job Reference ID: CPP-0000125