Coconut Point Ford in Estero, Florida, is interested in a talented individual that is looking for a rewarding and challenging career in the automotive industry. Join a president's award winning Dealership

Get the Point. Get to the Point. Coconut Point Ford.

Position Overview

Automotive Service Writer / Advisor Job Purpose: Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Responsibilities

Automotive Service Writer / Advisor Job Purpose:Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Automotive Service Writer / Advisor Job Duties:

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

Maintains automotive records by recording problems and corrective actions planned.

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications: Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

Requirements

High School diploma or equivalent

Must meet Coconut Point Ford company requirements for employment

Ability to read and comprehend instructions and information

Dealership experience preferred

Ability to use parts department computer system and calculator

Good oral and written communication skills

Valid driver's license

Able to make deliveries

Must pass drug screen and background check

Coconut Point Ford is an equal opportunity employer and a drug-free workplace.