Benefits:

Bonus based on performance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Position Type: Part-Time or Full-Time

At Cold Stone Creamery, our mission is simple: profit by making people happy. We create the Ultimate Ice Cream Experience by handcrafting fresh ice cream daily and customizing every order on our signature frozen granite stone. We’re looking for a motivated, responsible Shift Lead / Assistant Manager to help lead our team and deliver exceptional service to every guest.

Our Core Values

Do the Right Thing

Be the Best – Be #1

Bring Out the BEST in Our People

Profit by Making People Happy

Win as a Team

Why Join Us?

Flexible schedules (10 AM – 11 PM, weekdays & weekends)

Competitive pay + substantial tips

Free ice cream every shift & employee discounts

Career advancement opportunities

Hands-on leadership experience

Fun, fast-paced, team-oriented environment

Safe and supportive workplace

Job Summary

As a Shift Lead / Assistant Manager, you will be responsible for the store’s success during your shift. You’ll lead the team, ensure outstanding customer experiences, and keep operations running smoothly—from serving guests to managing inventory and training staff. This role is ideal for someone who enjoys leading by example and takes pride in creating a positive, high-energy workplace.

Key Responsibilities

Lead and motivate team members to deliver exceptional customer service

Train employees and assign duties to ensure smooth operations

Handle customer questions and resolve concerns with professionalism

Maintain food safety, cleanliness, and quality standards

Monitor inventory levels and assist with ordering/restocking

Prepare ice cream, decorate cakes & cupcakes, and create waffle products

Support daily opening/closing procedures and cash handling

Help build a positive, team-first culture

Cake decorating experience is a plus!

Qualifications

High school diploma or GED

Previous restaurant or food service experience preferred

Leadership or supervisory experience is a strong plus

Comfortable using POS systems and basic Microsoft Office

Strong communication and problem-solving skills

Ability to stay calm and organized in a fast-paced environment

Passion for customer service and teamwork

Ready to Lead the Coolest Team in Town?

If you’re enthusiastic, reliable, and love making people smile, we’d love to meet you! Apply today and become part of a brand that turns every shift into a fun, rewarding experience.