Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Our goal at COLEWORLD, INC. is to create an amazing team who loves helping customers and is always ready to work in a team environment.

As a customer service representative you’ll apply your unique talents, passion for technology, and customer service skills to create the ultimate in-store experience. You’ll be the face of our company by providing personalized interactions with our customers. You’ll deliver excellent customer service while being courteous and knowledgeable of our products and services. Being courteous takes on new meaning in today’s environment – it is more than just service with a smile. It is creating a meaningful connection between each customer and our brand

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills