Job Description

HIRING !! - CALL CENTER REPRESENTATIVE - REMOTE IN DUBLIN, OH

Please see the details below:

YOU CAN CALL ME AT 973-841-2073 AND EMAIL ME YOUR RESUME AT PARVEZ.ALAM@COLLABERA.COM

POSITION DETAILS:

Industry:             Health care

Job Title:             Call Center Representative

Location:             Dublin, OH 43017

Duration:             6 Months (possible ext. based on business need and conversion depending on attendance and performance)

DUTIES:  

CANDIDATES MUST BE LOCATED IN CENTRAL OHIO, IN DRIVING DISTANCE OF THE DUBLIN, OH OFFICE AND BE WILLING TO WORK ONSITE IN DUBLIN, OH IN THE FUTURE.

WAH REQUIREMENTS:

Must have a separate private workspace within the home without distractions or background noise.

Workers will receive 2 monitors, thin client, keyboard, mouse.

Must have reliable internet service - Bandwidth should be a minimum of 2 mbps downstream by 5 mbps upstream.

DUTIES:

• Review requests from doctors and pharmacists to determine whether medication coverage prior authorization can be given by screening and reviewing requests based on benefit plan design, client specifics and clinical criteria.
• Handle inbound telephone and written inquiries from pharmacists and doctors regarding prior authorization by screening and reviewing requests based on benefit plan design, client specifics and clinical criteria.
• Provide information to clients, participants, pharmacists and doctors regarding participants pharmacy benefit, drug coverage and provide accurate procedures for medication exceptions.
• Facilitate resolution of drug coverage issues and pro-actively address, research and resolve issues while maintaining accurate and complete documentation of all inquiries for continuous improvement.
• Work collaboratively with other associates and supervisor to ensure that best practices are shared.
• Other special projects as assigned.

SKILLS:

• Conflict resolution skills.
• Excellent organizational skill.
• Superior written and verbal communication and presentation skills.
• Strong interpersonal skills.
• Ability to handle challenging customers in a professional manner.
• Ability to adapt in a dynamic work environment learns quickly, solve problems and make decisions.
• Willingness to work a flexible schedule for peak call times.

Call Center,Customer Service,Calls,customers ,verbal communication,presentation skills,MS Office

Company Description

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.