Job Description

POSITION DETAILS:

• JOB TITLE: Customer Care Specialist (BILINGUAL IN SPANISH PREFERRED)
• JOB LOCATION: Hamilton, NJ 08619 (Remote / Work from Home role)
• DURATION: 6 months (Possibility of extension, CTH)
• WORK SCHEDULE: 40hrs/week, 08:30AM - 5PM EST (Mon - Fri)

ROLE SUMMARY:

• The Customer Care Specialist will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. 
• While speaking with the Customer on the phone, CSR’s will address and research customer inquiries and provide appropriate and accurate information.

ROLES AND RESPONSIBILITIES:

• Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call. 
• Answers questions on various issues such as child support payments history and account histories. 
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. 
• Gathers information, researches/resolves inquiries, and appropriately documents customer calls. 
• Ability to read and interpret documents on file. 
• Understand and retain a large amount of information. 
• The associate should have the skills to answer and respond professionally to escalate calls, should they arise 
• Communicates appropriate options for resolution in a timely manner 
• Review’s the customer needs and informs customers of services and resources available to them. 
• Maintains adherence (attendance, punctuality, use of AUX time). 
• Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed.
• All other duties as assigned

MUST HAVE'S:

• High School diploma or GED 
• BILINGUAL IN SPANISH IS A PLUS 
• A minimum of 1-year call center experience in telephone customer service or related experience 
• Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard. 
• Excellent communication and listening skills 
• Computer literacy and ability to use multiple programs 
• Attention to detail and problem solving 
• Suggested Typing Minimum of 30 - 35 WPM

Should you have any questions, feel free to call me on 973-581-3871.

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Company Description

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.