Job Description

HIRING IN FORTUNE 100 BANKING CLIENT

REACH OUT TO ME MEBIN JOSEPH AT (973) 381-7026 AT YOUR EARLIEST CONVENIENCE AND SHARE YOUR RESUME AT MEBIN.JOSEPH@COLLABERA.COM

POSITION DETAILS:

INDUSTRY - Banking and Financial

TITLE - Customer Service Representative (Level III)

DURATION - 12 months (Ext. based on performance and business need)

LOCATION - Remote / Work from Home until further notice then at Chandler, AZ

Training is 5 weeks Monday - Friday 6 am-9 pm (any 8hrs) local time.

You'll do shift bids based on performance associate successfully completes training, shifts will be provided.

Schedules can be ANYWHERE between 7 am – 10 pm (any 8hrs) with OT Monday-Sunday.

It is critical that all potential associates understand that the shifts can be anywhere between these hours.

ROLES AND RESPONSIBILITY:

• The representative role is inclusive to an inbound phone team environment assisting external Merrill Lynch clients, (participants in corporate-sponsored retirement and health plans) with financial transactions and inquiries.
• This fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry.
• The Call Center assists with 401(k), Stock Options and Health Benefit Solutions.

SKILLS NEEDED:

• Call center experience
• Financial Acumen
• High service aptitude
• Service to Sales acumen
• Strong communication skills (verbal and written)
• Innovative thinking
• Detail-oriented
• Strong problem solving and decision-making skills
• Flexible
• Team-oriented
• Client focused
• Positive attitude.

+++++++++++++++++++++++++++++++++++++++++++++++++

REACH OUT TO ME MEBIN JOSEPH AT (973) 381-7026 AT YOUR EARLIEST CONVENIENCE AND SHARE YOUR RESUME AT MEBIN.JOSEPH@COLLABERA.COM

customer service,CSR,call center,calls,inbound call,outbound call,Collections,telemarketing,Telesales,Bank Teller,Contact Representative