Job Description

FROM COLLABERA: EXCELLENT JOB OPPORTUNITY FOR CUSTOMER SERVICE / CALL CENTER/ IMMEDIATE NEED

JOB DETAILS:

INDUSTRY: Banking / Finance / Financial

JOB TITLE: Customer Service / Call Center/ Human Resources

LOCATION: Tampa, FL 33610

DURATION: 03-04 months with possible extension

Please call me directly at at 973-810-4954 or email me at PRATIKSHA.VERMA@COLLABERA.COM to speak in detail about the job

WHAT YOU’LL DO:

• Consistently provide exemplary and efficient service to employees, managers and HR partners via phone and email interactions
• Proactively seek ways to serve customers/partners beyond initial requests to ensure all possible current and future needs are met
• Demonstrate sound judgment and initiative to immediately address and/or escalate requests
• Proactively promote self-service tools to educate customers/partners on how to efficiently utilize tools
• Actively engage in process improvement efforts to increase efficiency and customer satisfaction
• Monitor and manage centralized mailboxes to ensure SLA’s are met
• Participate in projects as needed

management,Documentation,research

Company Description

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.