Job Description

POSITION DETAILS:  

INDUSTRY:                 BANKING WORK LOCATION:       MINNEAPOLIS, MN, 55447 (need to work onsite 2 to 3 day a week)

JOB TITLE:                 ONBOARDING SPECIALISTS

DURATION:                1 YEAR CONTRACT + EXTENSION AND PERMANENT PLACEMENT BASED ON ATTENDANCE AND PERFORMANCE 

WORKING HOURS:     MONDAY - FRIDAY; 8 AM TO 5 PM; (8HRS A DAY) 

DUTIES:

• Looking for an experienced Onboarding Specialist to facilitate the end-to-end customer onboarding process for the implementation of world-class business infrastructure, system architecture, risk mitigation, and operating/support models.
• This role will provide comprehensive support to Gateway customers and the lines of business whose customers are being onboarded. 
• Successful candidates will have a proven track record of exceptional customer service, a desire to pro-actively lead individuals (both internal and external) through the onboarding process, and the ability to effectively partner and collaborate with multiple cross-functional teams.

AS A KEY MEMBER OF THE TEAM, YOUR RESPONSIBILITIES WILL INCLUDE:

• Managing a portfolio of APIs and tracking the progress of all associated customer onboardings.
• Providing a comprehensive service experience which entails attending customer meetings, completing customer setups, and communicating progress.
• Consulting with clients and serving as a singular point of contact throughout the customer onboarding process.
• Proactively guiding internal partners through the process including assisting in the navigation of the access request system.

PREFERRED QUALIFICATIONS:

• 2+ years of client service experience working with high-value customers and/or large organizations
• Experience in one or a combination of the following: internet-based systems, intranet-based business systems, or e-business consulting
• Excellent verbal, written, and interpersonal communication skills
• Experience interfacing directly with external customers
• Technical background or experience with complex applications
• Excellent organizational skills, detail-oriented, self-starter, and ability to multitask to meet defined deadlines in a dynamic, fast-paced environment
• Ability to effectively interact and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• Demonstrated analytic skills and experience solving business problems

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