Job Description

• JOB TITLE      CLAIMS PROSESSOR(EXPERIENCED WITH UNEMPLOYMENT INSURANCES)/CUSTOMER SERVICE DURATION         3 MONTHS CONTRACT PROJECT

• • DESCRIPTION / DESIRED SKILLS Accept phone calls from individuals that have filed for unemployment Exhibit professionalism and a positive attitude with claimants who may be under stress or frustration Answer questions and verifying data in online database for individuals that call about their unemployment claims Familiarity with Office Handle confidential information with discretion Analyze issues related to filing and decision making on next steps for individual Problem-solving and critical thinking will be key as there is no script Demonstrate basic proficiency with computers and smart phones Ability to navigate web-based applications, mainframes, and other user interfaces Communicate with your squad leader and collaborate frequently with team members while troubleshooting claims

• WORK REQUIREMENTS

  • Resources must be available to work within the hours of Monday Friday 7:30am – 4:30pm ET

Other,mainframe,Filing, DB2, Troubleshooting

Company Description

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.