Job Description

JOB DUTIES & RESPONSIBILITIES:

• Handle all walk-in traffic for the Law firm.
• Verify and Update debtor information
• Maintain cleanliness of the reception area and conference room
• Manage inbound and outbound phone calls
• Skip Trace accounts as needed
• Manage and update collections queues.
• Legal preparation
• Prepare and mail letters
• Manage attorney emails and audits
• Be available to work any hours and shifts during our regular business hours.  Shift will start with a rotating 8-5 and 9-6 shift.  The hours above may change based on business needs. 
• Maintain a professional work demeanor and environment at all times.

Qualifications

GENERAL REQUIREMENTS:

• High School Diploma/GED Required
• Solid work experience with great attendance
• Work hours will be M-F from 9:00 am to 6:00 pm
• Prior collections experience preferred

KNOWLEDGE, SKILLS & ABILITIES:

• Professionally communicate with consumers over the telephone and in person
• Ability to problem solve on the fly and make informative decisions about what the next step should be and act on it
• Ability to probe for objections and ask crucial questions
• Ability to always maintain our company’s integrity and ethical standards
• Professionally negotiate settlements and set up arrangements
• Ability to multitask and maneuver multiple screens at a time
• Ability to enter detailed and accurate notes
• Maintain an upbeat attitude while handling difficult conversations
• Must be able to maintain sensitive and confidential information
• Ability to work with minimal direction and oversight

Additional Information

COMPENSATION

Agents are paid a competitive pay structure to include incentive in addition to base pay.

SCHEDULE AND HOURS

Our office is open M-F, 8:00 am – 6:00 pm.  Shift will be assigned based on business needs.

COMPREHENSIVE BENEFIT PLANS:MEDICAL, DENTAL, AND VISION INSURANCE

• 6 Paid holidays, 2 floating holidays, and Paid Time Off (PTO)
• Retirement plan and Tuition Reimbursement