Benefits:

401(k) matching

Health insurance

Paid time off

Collection Department Assistant Manager

North American Recovery is seeking a Collection Department Assistant Manager to join our fast-paced, professional team. As Utah’s leading collection agency for over 32 years, we pride ourselves on excellence and innovation. Our company is growing rapidly, and we need an energetic, driven professional to help manage and support our collection department.

Position Overview

The Collection Department Assistant Manager will work closely with the Collection Department Manager to oversee the training, development, and performance of our collectors. This role is critical to ensuring our team uses proven collection and skip-tracing techniques effectively and consistently. The ideal candidate will have a deep understanding of third-party collections and skip-tracing, combined with strong leadership and communication skills.

Key Responsibilities

Assist in managing the day-to-day operations of the collection department.

Provide initial and ongoing training for collectors using our proven methods.

Coach and mentor team members to maximize performance and results.

Identify challenges and implement innovative solutions to improve efficiency.

Collaborate with department managers and company leadership to enhance overall collection outcomes.

Required Skills

Excellent written and verbal communication skills.

Strong analytical and problem-solving abilities.

Ability to multitask and prioritize effectively.

Exceptional organizational skills and attention to detail.

Natural leadership qualities with a proactive, positive attitude.

Creativity and innovation in developing new ideas and solutions.

Ideal Candidate Attributes

Our Assistant Manager will be competitive, dedicated, honest, and committed to excellence. This individual will set the tone for the department, fostering a positive and productive work environment. A proactive approach to training and leadership is essential, along with the ability to inspire confidence and success in others.

Education & Experience

Bachelor’s degree in Business Management or related field (Master’s preferred), OR

Proven experience in the collection industry with a strong track record in third-party debt collections and/or training collectors.

Compensation & Benefits

Starting pay: $30.00 per hour, based on education, experience, and technical expertise.

Generous 401(k) plan.

Medical, Dental, Vision, and Life insurance paid for the employee.

Paid Time Off (PTO) starting from day one, hour 1!

Paid day off on your birthday.

Additional earned time off for excellent attendance (up to 6 extra paid days per year).

More information on what's involved in this position.

Collection Department Assistant Manager

What is the goal of the Collection Department Assistant Manager? Quite simply, it is to support the Collection Department Manager by training and supporting our collectors in a positive, up-beat manner so that a collector knows beyond a shadow of a doubt that their Assistant Manager is “there for them” and that their Assistant Manager will do whatever it takes to help them learn their job and gain the knowledge and confidence necessary to become a productive, successful collector using our proven techniques and methods. Essentially: train every collector to work their accounts the “NAR way” and become a successful NAR collector.

So how do you accomplish this? It starts with your making a 100% commitment to your position and understanding the important role you play in the success of the company overall. It’s obvious to everyone our success depends on the skill and ability of our collectors. So when it comes right down to it, the Collection Department Assistant Manager is a very important position. That being said, it’s also important that you understand that you set the overall attitude and atmosphere for the collection department. It’s like this because in your position you are “under a microscope.” Every single thing you do will be analyzed by collectors. Every word, look, action and every non-action every word will be watched. Because of this it’s important that you be aware of all you do in every interaction with any employee.

Working closely with all Department Managers, and the owner of the company, will give the Collection Department Assistant Manager the support they need to succeed.

Equal Opportunity Employer