Benefits:

Paid time off

Full job description

Job description

Collection Specialist Supervisor

Resort Recovery Solutions, LLC – San Diego, CA 92123

Full-time | $50,000 – $60,000 per year (DOE) + Commission + Bonus

Job Summary

Resort Recovery Solutions is seeking a high-energy, motivating, and experienced Collections Supervisor to lead our boutique call center in Serra Mesa, San Diego. The ideal candidate will oversee both the Collections and Customer Servicing teams, manage daily operations, and maintain a personal portfolio of accounts. This is a hands-on leadership role within a fast-paced environment.

Responsibilities

Supervise and lead a team of 5–7 collection agents and CSR reps, providing coaching, training, and daily support.

Manage your own block of accounts while helping the team reach their performance goals.

Oversee daily operations for the Collections and Customer Servicing departments.

Identify and resolve issues promptly and professionally.

Utilize computer systems and technology to streamline processes and increase productivity.

Ensure compliance with FDCPA and company policies.

Qualifications

Minimum 2 years of collections experience, or powerful CSR skills. Knowledge of the Fair Debt Collection Practices Act (FDCPA).

Proven leadership experience in supervising/managing, coaching, and motivating a team.

Strong multitasking abilities with the capability to perform under pressure.

Excellent verbal, written, and interpersonal communication skills.

Proficiency with computer systems and technology.

Bilingual English/Spanish

Experience/knowledge of Timeshare or Hotel Operations is a plus.

Ideal Candidate

A dynamic and inspiring leader.

Self-motivated individual who can outperform your team each month.

Thrives in a fast-paced environment.

Solutions-driven with strong organizational and problem-solving skills.

Schedule

Full-Time

Monday–Friday

8:00 AM – 5:00 PM

On-site | San Diego, CA 92123

Compensation & Benefits

$50,000 – $60,000 per year (DOE)

Commission

Incentive

Paid Sick Time

Paid Time Off

How to Apply

Please email your resume to admin@resortrecovery.com.

Include a cover letter highlighting relevant experience and explaining why you are a strong fit for this role.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

Paid sick time

Paid time off

Work Location: In person