Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Wellness resources

COLLECTIONS ASSISTANT A Collections Assistant at Farmers Bank works with customers with past-due accounts to facilitate the timely repayment of debt and to minimize the delinquency rate of the Bank.

Position Type: Full-time, non-exempt Department: Loans Reports to: Collections Manager

ESSENTIAL FUNCTIONS OF THE JOB: • Contacts customers to determine the reason for delinquent payments and to collect on loan accounts and NSF checks • Follows-up on delinquent loans that are in arrears and charged-off loans to determine the appropriate action to be taken • Creates and sends collection letters such as right to cure default letters, etc. • Collects on out-of-town bank assignments • Processes customer requests for extensions on loans • Maintains records to ensure that loan files are up to date and accurate; and • Collects on and tracks charged-off checking accounts and maintains tracking system to track recoveries

QUALITIES & ABILITIES • Eager to learn and continuously seek improvement in performance • Confident and curious with the use of technology • Strong communication skills with an ability to effectively present information and respond to questions from management, customers and the public • Proven job experience with initiative, reliability, and professionalism; and • A valid driver’s license

QUALIFICATIONS & REQUIREMENTS • High school diploma or equivalent • Demonstrated ability to engage in customer call experience • Working knowledge of collateral instruments; and • Proficiency with Microsoft 365 suite

OTHER POINTS OF NOTE • The normal workweek for this position is Monday - Friday 8:00am - 4:30pm; however, flexible scheduling will be considered