Collections Representative
Location: Manassas, Virginia
Employment Type: Full-time (40 hrs/wk)
About HarrisLoftus, PLLC HarrisLoftus, PLLC is a fast-growing law firm representing national clients across multiple states. We partner with financial institutions and other creditors to resolve consumer and commercial debt through professional, compliant, and results-driven legal processes.
Role Overview We are seeking a motivated and professional Collections Representative to join our team. This is a phone-based debt collection role focused on communicating with debtors to resolve outstanding balances. The ideal candidate is a strong communicator, detail-oriented, and comfortable navigating sensitive financial conversations with professionalism and empathy.
Key Responsibilities
Answer inbound and outbound collection calls in a professional and courteous manner
Communicate with debtors to negotiate payment arrangements and resolve outstanding balances
Maintain accurate and up-to-date account records and documentation
Adhere to all federal and state debt collection laws, including FDCPA compliance
Meet daily and weekly collection targets and performance deadlines
Escalate complex or unresolved accounts to the legal team as needed
Respond to debtor inquiries via phone and email in a timely manner
Collaborate with internal teams to ensure accurate account management
Required Qualifications
High school diploma or equivalent
1+ year of collections, customer service, or phone-based experience
Proficiency in Microsoft Office (Word, Outlook, Excel)
Strong verbal communication and negotiation skills
Ability to handle high call volumes in a fast-paced environment
Professional and empathetic demeanor when handling sensitive conversations
Strong attention to detail and organizational skills
Reliability and ability to work effectively in a fast-paced team environment
Ability to multitask and prioritize competing deadlines
Ability to maintain confidentiality of sensitive account information
Positive attitude and team-oriented mindset
Ability to work overtime as required
Preferred Qualifications
Prior debt collections or financial services experience
Bilingual in Spanish (conversational or professional fluency)
Experience with collections management software or CRM systems
What We Offer
Competitive pay range $20.00-$25.00, per hour depending on experience
401(k) with employer match
Medical, dental, and vision insurance
Paid time off
Profit-sharing opportunities
Advancement opportunities
Equal Opportunity Employer HarrisLoftus, PLLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.