Collections Specialist

Purpose of the Position

The Collections Specialist is responsible to collect from clients the payments of past due receivables.; address inquiries from attorneys and clients regarding to invoices and billing procedures. This role also supports E-billing functions, including assisting with appeals of rejected submissions.

Responsibilities

• Work with attorneys on collections of past due receivables.

• Contact clients on accounts with past due receivables, arrange unpaid amounts, establish repayment schedules.

• Email invoices to clients on a regular basis.

• Keep concurrent notes per client on collection communications in collections module.

• Review daily reminders of collections notes for prompt follow up.

• Address client, attorney or other inquiries related to invoices and/or payments.

• Maintain compliance with all federal and state regulations, including but not limited to the FDCPA.

• Assist with E-billing tasks, including reviewing and appealing rejected submissions.

• Other tasks as assigned.

Education, Experience, Skills

• Bachelor’s degree or relevant work experience.

• Between 3 to 5 years of legal collections experience in a law firm setting.

• Familiarity with E-billing platforms and procedures is a big plus.

• Good computer skills

• Effective time management.

• Excellent oral and written communication skills.

• Excellent attention to detail and high level of accuracy.

• Excellent negotiation skills.

• Solve problems effectively.

• Work well with others.

• Able to work with minimum supervision in a fast-paced environment.