Responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from clients
Reviews aging of assigned portfolio
Initiates the review, research, and resolution of receivables
Works collaboratively with Cash Receipts and Billing to resolve unpaid cash and non-payment client-related disputes
Maintains quality relationships with attorneys, billers, and cash receipts
Responsibilities:
Manages aged accounts receivable including, contacting clients to collect delinquent invoices and taking appropriate action to resolve underlying issues
Respond to client inquiries related to accounts receivable balances and invoicing
Provides management updated information on credit issues related to notification of bankruptcy and bad debt issues
Provides management with recommendations on accounts to be sent to collections in written narrative summary, detailing the account and collection history, and including copies of all needed documentation
Demonstrates accuracy in posting charges, payments, and adjustments into the billing system
Notates any and all information into the billing system for future reference
Performs accounting and clerical functions to support the Accounts Receivable Department through contacting clients to collect on past due balances and providing statements and/or invoices
Contributes to Accounting team environment as a cross function assumed necessary, in order to meet department deadlines and objectives
Resolves valid or authorized deductions accordingly
Summarizes receivables by verifying totals accurately
Updates weekly and/or monthly collections reports as needed
Analyzes and recommends resolutions for disputed issues with clients
Ensures contract terms and conditions are being followed and notifies clients, as needed
Additional Responsibilities:
Handles special projects, as needed
Follows up on payment denials and underpayments on client accounts, while working with payors to ensure that all claims have been processed correctly and have been applied to the appropriate accounts
Monitors the collections process to ensure that any adjustments and write-offs have been documented and recorded on client accounts
Notifies attorneys of delinquent accounts and any actions being taken
Qualifications:
Must have high-energy and perseverance, while remaining professional on all customer interactions
Minimum of 2 years previous high-volume collections experienced required