To apply for the Collections Specialist position, please email your resume to HR@ctcplumbingservices.com with the subject line "Collections Specialist." Only applicants who adhere to these instructions will be considered for the role.

We are seeking an collections specialist to join our team! A collections specialist, also known as a billing collections specialist or accounts receivable representative, is responsible for collecting overdue payments from customers or businesses. They typically work in a company's finance, credit and collections, accounting, or billing department. Their goal is to recover as much debt as possible while maintaining good customer relations and following legal and ethical collection practices. Position does not provide paid time off, benefits, or holiday pay.

Responsibilities:

Monitoring accounts: Identifying overdue payments and accounts with accumulating arrears

Investigating debts: Researching historical data for each debt or bill

Contacting clients: Asking about overdue payments and working towards resolving outstanding balances

Encouraging timely payments: Developing measures to encourage clients to pay on time

Processing payments and refunds: Processing customer credit card payments and refunds

Resolving issues: Consulting with clients on billing and credit problems, and retrieving invoices to resolve disputes

Updating records: Maintaining accurate records of account statuses and collection efforts, and updating customer files

Reporting: Generating and delivering reports on collection activity and accounts receivable status

Escalating issues: Escalating current or potential issues to senior management

Adjusting and reconciling invoices

Qualifications:

Previous experience in collections or billing preferred

Ability to prioritize and multitask

Strong attention to detail

​Strong organizational skills

Collaborative and proactive skills

Problem-Solving and Analytical Skills

Decision-Making Ability

Good Listening Skills

Stress- and Time-Management Skills

Customer-Service and Interpersonal Skills

Knowledge of billing procedures and collection techniques (e.g. skip tracing)

Familiarity with laws related to debt collection (e.g. FDCPA)

Working knowledge of MS Office and databases

Comfortable working with targets

Patience and ability to manage stress

Excellent communication skills (written and oral)

Skilled in negotiation