Job Description

Job Description

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

The Role

The warranty and collection specialist will be responsible for collection, analysis, and problem resolution relating to payment status for customer accounts.

The candidate must be a reliable, self-starter who is able to work autonomously, takes initiative and has pride in their work with an excellent attention to detail. Ability to exercise discretion with confidential information is a must. Demonstrated multi-tasking skills and the ability to organize and prioritize workload in a deadline-driven environment are essential. Consistently demonstrate a good understanding of what needs to be accomplished as a team as well as individually to complete goals.

Responsibilities

• Investigate manufacturer warranty eligibility for various types of construction parts and equipment
• Conduct daily collection calls that are identified on aging report and work with assigned customers daily who are on credit hold.
• Handle outbound and inbound calls professionally and knowledgeably. Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters. Identifies disputes promptly and ensures proper resolution. Ensure that all assigned accounts are thoroughly worked which includes prompt and consistent contact and follow-up by way of phone calls and email.
• Resolve accounts and work with customers to maintain a current payment status by assisting with invoicing concerns, general inquiries, and account reconciliation. Employ excellent verbal communication skills, including listening, probing and negotiating with customers to create a sense of obligation/urgency to resolve delinquency
• Perform follow-up tasks to ensure promised payments were received. Keep all notes on customer status current in computer system. Negotiate a mutually beneficial solution to release orders from credit hold. Maintain credit status on assigned accounts.
• Review credit/debit memo and rebill request for accuracy/duplication then generate and forward to customers
• Communicate potential collection issues to Credit Manager
• Process confidential files including customer credit cards for payments
• Early identification of contracts that warrant further collection efforts to minimize loss
• Perform other tasks as may be assigned by manager/supervisor

Qualifications

• A minimum of five (5) years’ work experience in commercial collections and/or accounts receivable is preferred. Strong attention to detail, problem solving and resolution skills, as well as strong organizational skills are essential
• Broad understanding of Warranty language and Construction lien laws including waivers throughout the Midwest area. Ability to comply with all commercial and applicable consumer debt collection laws. Knowledge of small claim procedures.
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment Promotes effective working relationships with their team and other departments to help achieve department/company goals and objectives
• Excellent interpersonal and communication skills, positive attitude, the ability to work effectively in a team environment and strong customer orientation skills are essential
• Must be proficient in MS Office (Word, Excel)

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.