Job Description

Job Description

Summary

The Member Debt Representative is responsible for understanding member's needs and delivering intelligent personalized solutions and education that will improve their overall financial security. Payment arrangements may be negotiated to minimize loss to the organization. In addition, this role protects the financial interests by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards; follows the Fair Debt Collection Protection Act (FDCPA) and all local, state and federal laws pertaining to loan verification and collection.

Job Overview

Tasks

1. Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary.
2. Serves as a resource to less experienced team members.
3. Contacts members in all stages of delinquency and across all product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls.
4. Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
5. Negotiates mutually satisfactory payment arrangements.
6. Actively uses and educates members on the debt analyzer and money manager tools
7. Completes required account verification, account maintenance, and documents all contact and collection attempts.
8. Utilizes extensive skip tracing tactics such, Lexis/Nexis, Accurint and ordering door-knocks to locate members' addresses and phone numbers.
9. Follows the Fair Credit Reporting Act (FCRA) and all other applicable local, state and national laws and regulation surrounding the collection industry.

Work Conditions

• This position resides in a General Office environment.
• Ability to work non-standard hours. Work schedules may vary between the hours of 7:00 a.m. to 6:00 p.m. Monday through Thursday, and rotating Friday/Saturdays from 7:00 a.m. to 11:00 a.m.
• Overtime may be required as necessary.
• Travel is not required.
• Measures of Performance
• Performance for this position will be measured through a standard performance appraisal instrument on a mid-year and annual basis. Additionally, this position will have set goals, projects and metrics associated with the role that will be measured as part of the performance evaluation process.
• Equipment
• Work requires utilization of the standard office equipment, including computers, faxes, telephones, and headsets.

Employee Qualifications

- One year collections customer contact/sales or financial advice experience

Company Description

Who We Are:
Peyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today.
What We Do: We innovate. We understand. We collaborate. We move forward. We get IT done.

How We Do It:
We partner with world-class organizations that offer exciting career paths to their employees.
We cultivate relationships with the best and brightest talent in the marketplace.
We leverage technology in a way that is helping to redefine the staffing industry.
Our Results: We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.

Company Description

Who We Are:\r\nPeyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today.\r\nWhat We Do: We innovate. We understand. We collaborate. We move forward. We get IT done.\r\n\r\nHow We Do It:\r\nWe partner with world-class organizations that offer exciting career paths to their employees.\r\nWe cultivate relationships with the best and brightest talent in the marketplace.\r\nWe leverage technology in a way that is helping to redefine the staffing industry.\r\nOur Results: We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.