Benefits:

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Parental leave

Training & development

About the Role: Join our secondary location, SouthPoint Services, as a Collections Specialist and play a key role in helping clients regain financial stability. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering excellent customer service.

Position Overview: As a Debt Collection Specialist, you will manage a portfolio of delinquent accounts, working directly with clients to resolve outstanding balances. Success in this role requires a balance of persistence, professionalism, and empathy, along with the ability to navigate sensitive financial conversations while maintaining positive relationships.

Key Responsibilities:

Manage a portfolio of delinquent accounts to drive timely and consistent collections

Communicate with clients via phone, email, and written correspondence to address overdue balances, discuss payment options, and resolve disputes

Negotiate payment plans and settlements in alignment with company guidelines and regulatory requirements

Perform skip tracing to locate individuals with outstanding debts

Accurately document all client interactions and maintain detailed records in the system

Review accounts for discrepancies and work toward timely resolution of billing issues

Collaborate with team members to improve collection strategies and overall performance

Monitor payment activity and identify trends, reporting significant changes to management

Escalate complex or sensitive cases as needed

Consistently meet or exceed individual and team performance goals

Deliver a high level of customer service to build and maintain positive client relationships

Qualifications:

High school diploma or equivalent

Prior experience in collections, accounts receivable, or customer service is an asset but we are willing to train the right individuals

Strong negotiation, problem-solving, and conflict resolution skills

Excellent verbal and written communication abilities

Ability to handle sensitive financial matters with professionalism and empathy

Proficiency with basic computer systems; experience with SCollect or collections software is a plus

Skills & Attributes:

Results-oriented with strong follow-through

High level of integrity and professionalism

Detail-oriented with strong organizational skills

Ability to work both independently and collaboratively

Adaptable and comfortable in a dynamic, fast-paced environment

Compensation & Benefits:

Competitive base salary with performance-based incentives

Paid time off

Opportunities for career growth and professional development