Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

JOB SUMMARY: The Collections Specialist is responsible for managing customer accounts and proactively communicating with clients to resolve past-due balances through collaborative and solution-oriented approaches.

Accountabilities:

Collections

· Locate and notify customers of delinquent accounts by telephone, email, and statements.

· Serve as customer advocate when bringing attention to overdue invoices, and help find solutions to resolve past due accounts.

· Communicate with customers by telephone or through email, including appropriate follow-ups, to determine reasons for overdue payments and to make sure payment commitments are met.

· Answer customer questions regarding problems with their accounts.

· Record information about financial status of customers and status of collections efforts.

· Perform various administrative functions for accounts, such as recording address and contact changes.

· Maintain account records.

· Take payments over the phone.

Credit

· Make decisions on credit holds, and provide credit release codes – following up with collection efforts where releases are given.

· Call to confirm use of questionable credit card payments at the counter, over the phone, and for ecommerce sales.

Misc.

· Answer phone (Backup) · Take calls/answer questions from customers · Assist with rental invoicing when needed · Special invoicing as needed

Required Skills/Abilities:

· Degree in accounting or related field, or equivalent experience

· Comfortable using Microsoft Word, Excel, online portals and computers

· Basic understanding of clerical and administrative procedures

· Ability to anticipate work needs and interact professionally with customers

· Excellent organizational skills and attention to detail

· Ability to maintain confidential and meticulous records

Education and Experience:

· Bachelor's Degree preferred, relevant experience may be substituted.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift 15 pounds at times.

· Must be able to access and navigate each department at the organization’s facilities.