Benefits:

Employee discounts

Flexible schedule

Free uniforms

Training & development

Job Title: Collections Representative

Location: Carbon Performance Nations

Position Type: Part-Time (15-20 hours per week)

Schedule: Flexible, with the option to work both on-site and remotely.

Job Summary:

Carbon Performance is seeking a diligent and motivated Collections Representative to join our team. This role involves managing outstanding past-due memberships, reaching out to members with balances, and handling delinquent accounts. The ideal candidate will have excellent communication skills, a strong sense of accountability, and the ability to work independently while contributing to the team.

Key Responsibilities:

Membership Collections:

Review and manage all outstanding past-due memberships.

Contact members with balances through phone calls and text messages to discuss their accounts and arrange payment.

Follow up on members who have checked in with a balance to collect payments.

Account Management:

Monitor memberships that have been outstanding for over three months.

Terminate memberships that remain unpaid after the designated period, following company procedures.

Reporting and Documentation:

Maintain accurate records of all communications with members regarding their accounts.

Provide regular updates to the management team on the status of collections and account terminations.

Flexibility:

Work both on-site at the gym and from home, depending on the needs of the business.

Schedule is flexible, allowing for 15-20 hours per week.

Qualifications:

Previous experience in collections, customer service, or a related field is preferred.

Excellent verbal and written communication skills.

Strong organizational skills and attention to detail.

Ability to work independently and manage time effectively.

Comfortable with handling difficult conversations in a professional manner.

Proficiency in basic computer skills, including Microsoft Office and CRM software.

Compensation:

Competitive hourly rate, based on experience.

Flexible work schedule.

Opportunity to contribute to a dynamic and growing gym community.

Flexible work from home options available.