Benefits:
401(k) matching
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Profit sharing
Tuition assistance
Vision insurance
Collector
REPORTS TO: Collections Manager
SUMMARY/OBJECTIVE:
Responsible for the control of delinquent loan accounts and pending late payment reminders. Makes follow-up telephone calls on delinquent loan accounts and maintains accurate records on delinquent loan accounts.
FLSA Classification: Non-Exempt
Department: Administration
Supervisory Responsibilities: NONE
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Follow up on delinquent, high-balance, and credit balance accounts by phone and/or letter.
Contact delinquent members by telephone and mail to determine the reasons for delinquency and assist them in developing plans to bring accounts to a current status.
Notify co-signers regarding status of delinquent accounts.
File disability claims and post payments.
Prepare Extension Applications and forms.
Answer phones and assist members.
Complete paperwork on repossessed autos when sold.
Approve transactions on delinquent accounts.
Post collection payments from collection agency and bankruptcy court.
Research and locate delinquent members.
Pull values on automobiles.
Understands and is accountable for executing all job functions in a way that is consistent with all requirements of BSA, OFAC and the USA Patriot Act/Customer Identification Act (CIP).
Process returned mail.
Assist loan department when needed.
Take mail to post office.
Computer Proficiency
Run credit on members filing for extension or while assisting loan officers.
Other duties as assigned.
Education:
· High School Graduate or Equivalent (GED).
Experience, Skills and Other Requirements:
Professional, well-developed interpersonal skills necessary for projecting a positive image as representative for the Credit Union.
Work requires some knowledge of Credit Union collection policies and procedures. Knowledge of all applicable collection laws and regulations preferred. Good phone skills and negotiating skills required.
Requires judgment to solve day-to-day problems but usually within established guidelines.
Six months of loan servicing or collection experiences required.
Work requires basic knowledge of Internet, Word and Excel.
Intermediate mathematical skills required (concepts and calculations involving decimals, percentages, fractions, etc.)
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Thursday 8:00 a.m. to 5:00 p.m. Friday 8:00 a.m. to 5:30 p.m., and occasional Saturdays from 9:00 a.m. until 1:00 p.m.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move 10-20 pounds.
WORK ENVIRONMENT
The work environment is a typical administrative cube style seating, with climate control and appropriate lighting. Must be able to work with moderate noise from coworkers sitting in close proximity on the phones.
Employment Requirements:
All applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union:
·U.S. Citizenship
Successfully passing a drug test for illegal drugs
Successfully passing a background investigation
Benefits Offered:
·401K, With employee match and profit shares.
Medical, 100% paid for employee only policies, additional cost for dependents.
Dental & Vision
Company provided Life, STD, LTD,
Aflac Insurance products
Paid Holidays
Employee Education Assistance Program (Tuition Reimbursement). Contract required with Terms and Conditions.
16 Days of PTO (Paid time off) that begins accruing day one. (usable after 90 days)
Employee Assistance Program (EAP)
DECLARATION
This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sunbelt FCU is an Equal Opportunity Employer.