Customer Support Assistant

$9 - $12 per hour

College Hunks Hauling Junk and Moving is the fastest-growing junk-hauling and moving franchise in America. College Hunks Hauling Junk & Moving also has impressive brand recognition. The franchise has been featured on The Oprah Winfrey Show, ABC’s Shark Tank, HGTV’s House Hunters, AMC’s The Pitch, Bravo’s The Millionaire Matchmaker, TLC’s Hoarding: Buried Alive and Fox Business, as well as in The Wall Street Journal, The New York Times, USA Today, Time magazine, The Huffington Post, Forbes, Inc. and others. To be one of the HUNKS (or HUNKETTES), you must be: Honest, Uniformed, Nice, Knowledgeable, and Service-oriented.

The Customer Support Assistant performs administrative & customer support duties including:

· Contact clients via phone and e-mail to confirm scheduled jobs and address questions.

· Stay organized and disseminate critical business information to staff and clients.

· Manage and complete paperwork in a timely manner while saving, organizing and retrieving both hard copy and electronic files as required.

· Help manage daily communication via Social Media platforms.

· Create and modify business documentation using basic office automation software such as MS Outlook, Excel, Word, etc.

· Manage/Order equipment and supplies; correspond with supply chain vendors.

· Support Management staff and handle daily office admin tasks as assigned.

· Be a key member of a high-energy, high-performing team!

Required Knowledge and Skills:

1. Excellent Written & Verbal Communication Skills; Excellent Inter-Personal Skills.

2. Computer literate and internet savvy; experience with social media platforms a plus.

3. Solid analytical and problem-solving skills.

4. Knowledge of principles and best practices for business organization, planning, records management and general office administration.

5. Ability to follow and implement oral and written instructions.

6. Good understanding of MS Office tool suite.

Minimum Qualifications:

1. At least one (1) year of experience in general office administration.

2. Computer literate and willing to learn new business/office automation tools.

3. Knowledge of principles and best practices for basic business administration.

4. Comfortable talking to clients via phone as well as through e-mail and texts.

5. Ability to work well either alone or as part of a team.