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Customer service/dispatcher

College Hunks Hauling Junk - Seattle

Customer service/dispatcher

Seattle, WA
Full Time
Paid
  • Responsibilities

    About us:

    COMPANY MISSION: Is to Move the World! To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).

    Our Core Values are 1) Building Leaders, 2) Always Branding, 3) Listen, Fullfill & Delight and 4) Create a Fun Enthusiastic Team Environment and we only hire team members who live these core values every day.

    College Hunks Hauling Junk and Moving Seattle is hiring a dynamic Customer service/Dispatcher

    About you:

    Duties and Responsibilities:

    Schedule teams and updated according needs.

    Contact customers is a daily basis (Welcome, confirmation and follow up calls)

    Coordinate and follow up jobs during the day, reassigned jobs and teams as needed focusing on improving efficiency and logistics.

    Review daily paper work and analyses performance pointing points of improvements.

    Inspect all trucks in a daily basis.

    Inventory control.

    Continue to build relationships with existing customers as well as develop new contacts.

    Participate in on-call, after hours and weekend duties as needed.

    Other Duties and Tasks as assigned.

    Minimum Requirements:

    Previous dispatching experience

    Ability to work in a fast-paced, high pressure environment

    Excellent critical thinking skills

    Proficient in Microsoft Office

    Ability to communicate in a professional manner with customers

    Ability to work individually and as a part of a team

    Must have experience effectively managing people

    Follow all required Safety Policies and Procedure.

    Must possess written and verbal communications skills

    Must be attentive to detail, and possess time management skills

    Preparing daily roster to maximize capacity by ensuring productive use of all assets including assignment of personnel, equipment; and supplies

    Ensuring vehicles are retired and dispatched accordingly

    Ensure Truck Inspections are done daily both pre and post trip

    Report employee performance issues or concerns to appropriate management for resolution

    Courteously interact with customers, as required.

    Perform other job-related duties as assigned

    Are you outgoing, energetic and full of life, and enthusiasm? Then we want to talk to you.

    Please include a cover letter with a brief description of who you are, what our core values mean to you, and why you would be an asset to our organization.

    You can earn $17-$18 PER HOUR with College Hunks Hauling Junk Bonuses.Start at 30 hours per week

    Free Health Care after 3 months.

    We are located at W Marginal Way SW, Seattle