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Training Manager

College Hunks Hauling Junk and Moving - Corp Office

Training Manager

Tampa, FL
Full Time
Paid
  • Responsibilities

    About You:

    Do you have energy, enthusiasm, and a passion for excellence? We are seeking a driven individual that is motivated by client satisfaction and continued success to join our Finance Team at our Headquarter offices.

    The training manager is responsible for improving the productivity and sales ability of the CHHJ SLC employees. Has the end to end responsibility of introducing new Contact Center employees to our culture and training them to be successful sales or customer service agents including a remote agent workforce.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    Creation of content, responding to technology or competitive changes in the environment as well as ongoing continuation training for more experienced agents to keep their skills sharp.

    Identifying agent developmental needs and overseeing the creation of suitable training solutions to address these needs

    Plans / develops training programs based on business goals for both new hire and tenured agent populations

    Manages the Training department personnel including Trainers and Training Development personnel

    Manages the Quality Assurance team ensuring consistency in the evaluation and feedback process

    Adds expertise and participates in the recruiting / hiring process of new SLC employees

    Develops / Manages a mentorship program for high performing agents

    Demonstrates creativity and flexibility in training of agents, experience in training remote employees

    Education and/or Experience:

    Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience, CPTM preferred but not required.

    Have a basic understanding of human resources strategy, principles and functions. Know how training and development supports the workplace, how training fits into the performance management system and the impact training has on performance measurements.

    The Training Manager should have industry knowledge consisting of an understanding adult learning theory and techniques, employee development trends, technology-based training methods and best practices for encouraging employee participation in the development process.

    A role as a training specialist at some point during their career and having been promoted as a result of their effectiveness, performance and industry knowledge.

    Our mission is to Move the World. It starts with you!

    Benefits include a competitive starting salary, Health, Dental, Vision, 401k, PTO programs and the opportunity to work in a Fun, Enthusiastic Team environment!

    Do you think you can WOW our clients? Apply today!