Job Description

College Nannies, Sitters + Tutors of Walnut Creek and Danville is actively seeking a ROLE MODEL MANAGER to supervise our team of in-home childcare providers.

Our service area includes all of Alameda, Contra Costa, Marin and San Francisco counties, and a portion of San Mateo county.

The ROLE MODEL MANAGER embodies the CNST Core Values by leading, managing and being accountable for:

• Staffing for all service lines
• Coordinating employees into the Role Model Match placement process
• Recruiting new employees, including (but not limited to) job postings, reviewing applications, phone screen, interviews, reference checks, onboarding, screening and caregiver profile development
• Supervising and retaining Role Models including scheduling, ongoing needs analysis and engagement and retention practices
• Managing Role Model availability and travel distance commitments
• Implementing Role Model promise with employees to include consistent performance evaluation, review of daily timesheets, staff availability, communication with management and monitoring general employee behavior
• Creating content and leading regular employee meetups, trainings and events
• Consistently using internal tools to include scheduling, communication history, order creation, and updates to family and employee profiles
• Auditing and verifying time reports for weekly billing and bi-weekly payroll
• Partnering with the team to fulfill market-wide nanny placement and on-call order requests

COMPETENCIES

• Market and customer understanding: knowledge of the needs, preferences, trends and practices affecting customer and market behaviors, including the competitive landscape for childcare providers.
• Professional representation: able to represent and embody the company's marketing message and brand promise of Building Stronger Families in our local communities.
• Strategic thinking: able to influence others, delegate effectively, provide feedback and develop potential in our team members. High capacity for rational risk-taking and decision-making.
• Business operations understanding: working knowledge of regulations that apply to the business. Demonstrated experience in practices and procedures of business operation.
• Group development skills: ability to facilitate groups, manage teams, resolve conflicts and solve problems for both employees and clients. Ability to conduct regular training and engagement activities with employees.
• Communication skills: ability to list to others, provide appropriate feedback, communicate professionally to develop and maintain successful work relationships. Demonstrated ability for effective reporting writing and presentation skills.

QUALIFICATIONS

• Combination of education and at least six months of applicable business experience
• Computer the technology proficient, with demonstrated aptitude using Microsoft Office or equivalent business applications.

WORK ENVIRONMENT

This is a Monday through Friday, in-office position located in downtown Walnut Creek.

Apply now! We can't wait to meet you!

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