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*The Harrison High School Member Service Representative will be accountable for providing accurate, professional, and knowledgeable member service to all Purdue Federal members and potential members. Assisting sales staff in exceeding monthly branch production goals by referring Purdue Federal products and services. Must comply with all SAFE Act regulation procedures. _ Employees are expected to _demonstrate and maintain an up-to-date knowledge of and ensure compliance with applicable regulatory requirements, including but not limited to BSA, OFAC, CIP, and internal policies and procedures. __ ******
**Duties and Responsibilities (Essential Functions): **
· Member Service
o Process member transactions accurately, efficiently and timely by focusing on balancing
o Successful problem resolution and assistance to members regarding products and services
o Increase member product usage through exchanges and effective relationship building
o Inform and educate members on Purdue Federal products and services described in
o Maintain product knowledge and expertise on Purdue Federal products and services.
o Assist in meeting branch production goals by focusing on deepening relationships through referrals
o Process incoming mail
· Branch Security and Compliance
o Ensure compliance with all Federal and State regulations
o Ensure compliance with all Purdue Federal compliance and procedures up to and including Morning Glory and proper closing procedures
· Individual and Team Development
o Cross-training
o Professional development
o Build Purdue Federal Credit Union’s brand awareness in your school.
o Occasionally represent the credit union during athletic or other school events by sharing products and services offered to our members and handing out promotional items specific to your school.
Required Skills
Knowledge, Skill, and Ability Requirements:
· Must be a Harrison High School Student
· Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
· Competent computer skills
· Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership
· Member service skills
· Problem solving skills
· Sales experience
Purdue Federal Credit Union is an Equal Opportunity Employer/Veterans/Disabled
Required Experience
Knowledge, Skill, and Ability Requirements:
· Must be a Harrison High School Student
· Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
· Competent computer skills
· Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership
· Member service skills
· Problem solving skills
· Sales experience
Purdue Federal Credit Union is an Equal Opportunity Employer/Veterans/Disabled