I. Position Summary:

Provides support for the Columbia Metropolitan Convention Center’s Vice President/General Manager and sales staff to coordinate events booked in the facility.

Essential Functions/Responsibilities:

· Responsible for assisting Vice President/General Manager and other Convention Center Departments as needed with the planning and coordination of day to day activities.

· Provide assistance to staff when they are not available. This includes but is not limited to: conducting facility site tours, answering incoming calls, providing answers to general questions asked by the client, issuing proposals and contracts.

· Compiles and maintains adequate supply of sales promotional materials and monitors inventory.

· Provides initial information to new inquiries to direct them to the appropriate sales manager.

· Provides information to Marketing Department on projects and promotions to include social media. Manages photo asset management as directed.

· Attends and participates in weekly department meetings.

· Coordinates all In-House meeting requests by booking in booking software and distributing event information.

· Complete turnover process for all bookings, including creating and maintaining electronic event files and sending out introduction letters.

· Responsible for inputting new events and monitoring events calendar on website to include all changes, updates, deletions, additions, etc. and implementing revisions needed as determined by events, sales, & marketing departments.

· Responsible for maintaining and updating all information for General Service Contractors.

· Updates and distributes multiple building reports.

· Collect and process vendor order forms, maintain and update databases as needed to include but not limited to power orders, internet & data orders, and shipment information.

· Creates event cleaning schedules as needed in collaboration with event manager and Operations Department.

· Assists with travel planning and management for tradeshows and conferences.

· Additional responsibilities as assigned by VP/General Manager.

II. Skills:

· Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving.

· Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

· Organization & Time Management- Prioritizes tasks well and completes responsibilities in a timely manner.

· Customer Service – Display and set standards for high level of customer service.

· Self-Starter – Highly motivate, high energy, & able to work a fast pace.

IV. Education/Qualifications Required:

· Bachelor’s degree required, preferably in Hospitality or Tourism Management, Marketing, Business, Communications, or a related field.

· Professional experience or related internship experience with a minimum of one (1) year.

· Good interpersonal, organizational, and communication skills.

· Must have passion for promoting the attributes of the Columbia region.

DISCLAIMER

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required and the responsibilities of the position may change.