Customer Services Specialist - PT 20 / 24 Hrs. - Hilliard Branch
[TWP OREGON]
It takes a talented, committed and hard-working team to make a company successful. TCM hires the very best people, and in return we foster an environment where our employees can learn and grow in their career.
TCM maintains an open and honest workplace, and our company depends on employees’ insights to improve processes and workflow. In short, we are proud of our work. This is reflected in every project, every product, and in every relationship. If you want to be part of a team where opportunities and challenges go hand-in-hand, then we want to hear from you.
Our Core Values
POSITION DESCRIPTION SUMMARY
The Site Logistics Coordinator is the main point of contact for all TCM site shipping and receiving deliveries. Coordination with site deliveries for OFCI/CFCI equipment, vendor materials, and general site logistics.
PRIMARY DUTIES, RESPONSIBILITIES
Maintains and coordinates deliveries to/from jobsite including troubleshooting missing deliveries.
Schedules onsite resources to facilitate delivery of material to proper location, and equipment if needed to offload material.
Collaborates with other departments and project leadership to integrate logistics with established systems and processes. This includes order management, and shipping needs.
Communicates and works to prevent problems concerning transportation, logistics process, or customer issues.
Provides a visual status of each delivery and project need, updates daily or weekly as needed to communicate current status.
KNOWLEDGE, SKILLS AND ABILITIES
Strong verbal and written communication skills
Strong customer service skills
Strong analytical skills
Prioritization and ability to multi-task
Basic project management, negotiation and presentation skills
Basic Microsoft Office—Word and Excel skills
Basic organization and planning skills
Detailed Oriented
PERSONAL TRAITS/COMPETENCIES
Demonstrate loyalty to TCM, its management, and employees.
Commitment to TCM’s Core Values.
Actively participate in Lean implementation, policy development and training.
Actively participate in open, honest, and effective communication, within all levels of TCM.
Demonstrate forthrightness, with the ability to proceed straight ahead and be frank and candid with open and in-depth communication. – Speak freely.
Deal with issues in a timely and effective manner.
Demonstrate resiliency; quickly recover from adverse issues.
Demonstrate and display honesty, integrity and personal accountability.
Develop strong business relationships and hold direct reports and peers in our organization personally accountable for their duties and responsibilities.
Accept change as a necessary process for successful execution of our projects.
Always ask for help or assistance when needed.
EDUCATION
High School diploma or GED required
EXPERIENCE
Minimum 3 years’ relevant work experience
BENEFITS
As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:
FOR MORE INFORMATION ON TCM, PLEASE VISIT OUR WEB SITE: WWW.TCMCORP.COM OR ON FACEBOOK AND LINKEDIN
Southland Industries/TCM is an EQUAL OPPORTUNITY EMPLOYER and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.
ALL EMPLOYMENT OFFERS ARE CONTINGENT UPON SUCCESSFUL, DRUG TEST, BACKGROUND CHECK AND PROFESSIONAL REFERENCE CHECKS.
Required Skills Required Experience