Join the ComForCare Team! "GREAT PLACE TO WORK CERTIFIED"

POSITION DESCRIPTION: The scheduler is responsible for maintaining the schedule within our application for all clients and caregivers. This includes ensuring that all shifts are covered at least 24 hours in advance. This person is responsible for tracking, changing and refilling all vacation requests, call-offs, request for changes by the client, etc. and ensuring our system has been updated. In addition, the person in this role is responsible for to make sure all flowsheets are updated and confirming for accuracy.

QUALIFICATIONS:

1. Compliance with ComForcare bonding criteria.
2. Eighteen years of age or older, with U.S. citizenship and/or equivalent employment eligibility authorization.
3. Demonstrated ability to effectively communicate and interact with clients, co-workers and all supervisors.
4. High school diploma - Associate or Bachelor's degree strongly recommended.
5. At least three years’ experience in administrative capacities, with experience relevant to scheduling, customer service and computer operation.
6. Ability to perform multiple tasks under strict deadlines
7. Bilingual in Spanish and English, must be able to communicate with clients in both languages.

ROUTINE DUTIES:

1. Maintain a consistent schedule for clients: a. Handle emergency call offs. b. Fill open shifts. c. Accommodate client/family requests. d. Accommodate caregiver schedules. e. Have all open shifts for the following day staffed by the end of each day. f. Update caregivers with new client information.
2. Brief caregivers on cases
3. Ensure caregivers have completed client specific training for all new cases.
4. Utilize Front Loaded High Touch checklist with each new client.
5. Answer phones with a friendly attitude, check email and phone messages on a routine basis.
6. Manage intake calls: a. Take incoming intake calls. b. Mail/email callers additional information. c. Manage intake calls in our system. d. Perform follow up calls. e. Set up sofa visit or nurse assessment
7. Manage overtime - limit overtime to emergency situations, keeping caregivers to a 40-hour work week.
8. On-Call duties as assigned
9. Manage Swyftops (Scheduling application we use): a. Maintain schedule. b. Enter notes regarding updates on clients and caregivers, document all phone calls and visits. c. Enter new client information.
10. Perform quality assurance calls to clients, caregivers and family members as outlined
11. Collect and verify flowsheets for billing and payroll on a weekly basis.
12. Other duties as assigned

ComForCare Home Care is a Drug Free and Equal Opportunity Employer who is committed to providing a work environment free from all forms of discrimination, harassment.

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.