Job Description

ABOUT COMPSYCH

ComPsych® Corporation is the world’s largest provider of Employee Assistance Programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR and FMLA administration services under the GuidanceResources® brand. ComPsych provides services to more than 53,000 organizations covering more than 118 million individuals throughout the U.S. and 170 countries. By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity and improve overall health and well-being.

JOB SUMMARY

You will be responsible for providing reporting and analyzing data to drive performance. To do this, you will create, develop and generate reports that are consistent and relevant to the Operations department and are designed to drive performance goals (KPI’s) and identify opportunity areas.

Working with the Manager and collaborating with other team members is critical to the success of this position and to the overall Operation department. To ensure service quality standards are being met, you will monitor performance outcomes, facilitate calibration sessions and provide agent (Guidance Consultant) trend data to the management team while providing datapoints and analysis that facilitate process improvements and training opportunities.  In addition, the role will monitor departmental initiatives for compliance to deliverable timelines and provide basic project coordination support.  In addition, the role will capture notes and maintain action logs for various meetings and initiatives. Responsibility for creating departmental communications (Word/PPT) as required. The role will also provide support to the department leader as tasks are assigned.

PRIMARY RESPONSIBILITIES

• Prepare and provide reports to ensure performance goals are in adherence to set standards (i.e., KPI’s, metrics, systems, procedures, workflow, etc.)
• Perform queue monitoring to ensure service levels are met
• Prepare and track the scheduling to meet the incoming client’s needs within service level agreement
• Project coordination, monitoring initiative delivery to timelines
• Maintain action logs, initiative plans and deliverables
• Basic analytics of data to identify trends and opportunities
• Managing communications within the department (Word/ppt)

JOB QUALIFICATIONS

• Highly skilled in Microsoft Excel and ppt
• Consistently meet or exceed their current performance objectives in current role
• Ability to work effectively and efficiently within a team environment
• Effectively manage multiple tasks
• Strong communication and organizational skills
• Excellent analytical skills
• Self-starter

BENEFITS AND PERKS

• Excellent compensation, with bonus program and annual step increases
• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Work flexibility, including remote opportunities, and four day work weeks
• Licensure supervision provided
• Beautiful office space located in the NBC Tower downtown Chicago, with great amenities including indoor parking, onsite gym, restaurant, and café (NBC Tower and ComPsych are taking all necessary precautions to practice safe social distancing within the building and on each of our office floors)

EOE/AA/M/F/VET/DISABILITY

ComPsych Corporation maintains a drug-free workplace.