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FMLA Account Representative

C

ComPsych

FMLA Account Representative

Chicago, IL
Full Time
Paid
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  • Responsibilities

    Job Description

    ABOUT COMPSYCH

    ComPsych® Corporation is the world’s largest provider of Employee Assistance Programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR and FMLA administration services under the GuidanceResources® brand. ComPsych provides services to more than 53,000 organizations covering more than 118 million individuals throughout the U.S. and 170 countries. By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity, and improve overall health and well-being.

    JOB SUMMARY

    We are seeking an enthusiastic professional capable of proactively building and maintaining positive customer relationships. The FMLA Account Representative will be responsible for working with the FMLA management team to meet and exceed client expectations.

    RESPONSIBILITIES

    • Demonstrate a thorough understanding of FMLA, departmental procedures and tools
    • Establish and maintain strong relationships with an assigned block of business
    • Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
    • Manage customer expectations of our services post-implementation
    • Investigate and resolve customer concerns quickly and effectively in order to ensure client satisfaction
    • Identify opportunities to extend ComPsych's business within an account
    • Work independently as well as foster a positive team environment to best serve our customers
    • Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
    • Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis

    JOB QUALIFICATIONS

    • Bachelor’s Degree required
    • Experience communicating directly with customers required
    • Account Management experience a plus
    • Exposure to benefits administration or HR compliance a plus
    • Proficiency in Microsoft Office Suite
    • In-depth knowledge of FMLA compliance a plus
    • Ability to travel up to 25% of the time
    • Must be able to work on-site in the Chicago Office (temporarily remote)

    BENEFITS AND PERKS

    • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
    • Competitive pay
    • Currently implementing virtual interviewing and onboarding remotely
    • Beautiful office space located in the NBC Tower downtown Chicago, with great amenities including discounted parking, restaurant, and café (NBC Tower and ComPsych are taking all necessary precautions to practice safe social distancing within the building and on each of our office floors.)
    • Free admission for employees and a guest to the Field Museum and Illinois Holocaust Museum
    • Access to tickets in the company suite for Chicago premier sports teams, including the Bulls, Blackhawks, and Bears

    EOE/AA/M/F/VET/DISABILITY

    ComPsych Corporation maintains a drug-free workplace.