Job Description

ABOUT COMPSYCH

ComPsych® Corporation is the world’s largest provider of Employee Assistance Programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR and FMLA administration services under the GuidanceResources® brand. ComPsych provides services to more than 53,000 organizations covering more than 118 million individuals throughout the U.S. and 170 countries. By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity and improve overall health and well-being.

JOB SUMMARY

FMLA Customer Experience Specialists assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have a strong attention to detail, customer service experience, and commitment to quality. 

PRIMARY RESPONSIBILITIES

• Telephonically administer and adjust Family Medical Leave Act (FMLA), state, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies
• Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps
• Meet production and quality goals set by the FMLA Department
• Maintain complete and accurate documentation of leaves within our proprietary database
• Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at all times
• Provide accurate, professional, and timely responses to communications from internal and external clients
• Prioritize and organize daily responsibilities in order to meet all deadlines
• Provide innovative ideas that can support the ongoing growth of the FMLA Department

JOB QUALIFICATIONS

• Bachelor’s Degree required
• Customer Service experience required
• Employee benefits administration and/or FMLA administration a plus
• Exceptional communication skills, with strong focus on customer service
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
• Computer literate and proficient in Microsoft Office Suite
• Bilingual Spanish is a major plus

BENEFITS AND PERKS

• Excellent compensation, with bonus program and annual step increases
• Currently implementing virtual interviewing and onboarding remotely
• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Beautiful office space with a full view of downtown Ft. Lauderdale (ComPsych is taking all necessary precautions to practice safe social distancing within the building and in our office)

EOE/AA/M/F/VET/DISABILITY

ComPsych Corporation maintains a drug-free workplace.