Hotel Front Desk Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Night Auditor responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

Performs night auditor tasks, closing batch, running necessary reports, safety walk through inside hotel

Performs all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay) and payments

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Must be able to work in weekends- Sunday and Monday nights- MUST

Help with setting up breakfast and monitor for a designated time period

Must be a team player

Other tasks assigned by management

Job Types: Full-time, Part-time

Salary: $14.00 - $16.00 per hour

Benefits:

Employee discount

Flexible schedule

Schedule:

8 hour shift

COVID-19 considerations:

front desk shield, sanitizers and face mask provided

Work Location: In person