Company Overview:

****POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Job Summary: As a Convention Associate and in store associate, you will play a vital role in ensuring the smooth operation of our convention events and in store needs at your local location. You will assist with various tasks, including setup, registration, customer service, event coordination, and product knowledge story telling. This position requires excellent communication skills, a positive attitude, and the ability to work collaboratively with a diverse team. ** _
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** This role temporary and employment will end on 8/4/25**

** Permanent part-time roles will be offered based on performance.
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**Key Responsibilities:

****_Events:_

• Assist with the setup and breakdown of convention booths, displays, and equipment.
• Provide exceptional customer service to attendees, exhibitors, and vendors, addressing inquiries and resolving issues promptly.
• Monitor event activities to ensure they run smoothly and according to schedule.
• Assist with crowd management and ensure compliance with safety regulations.
• Collaborate with team members to maintain a clean and organized event space.
• Participate in post-event evaluations and provide feedback for future improvements.

In Store:

• Greet customers, engage in friendly conversations, and ask about their shopping needs
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
• Offer customers product recommendations and provide information to help them make product-related decisions
• Use the cash register to ring up customer transactions
• Support on product shipment deliveries and organize stockroom
• Maintain a clean, organized, and safe store environment for customers, employees, and store products
• Drive sales of company key products such as Blind boxes, MEGA, and accessories
• Must be able to work flexible hours including nights, weekends, holidays.

These availability guidelines are non-negotiable.
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Qualifications:

• High school diploma or equivalent; some college experience preferred.
• Previous experience in customer service, event planning, or hospitality is a plus, 1+ year preffered.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work varied hours, including evenings and weekends, during the convention season.
• Must be able to lift and move equipment as needed (up to 40 pounds).
• A positive attitude and a willingness to learn.
• Confident and comfortable in engaging with customers to deliver great customer experience
• Ability to speak or understand multiple languages is a plus
• _ _ Must be at least 18 years of age__

Benefits:

• Opportunity to gain experience in event management and customer service.
• Flexible scheduling.
• Networking opportunities within the industry.
• Market-competitive packages
• Opportunities to learn and lead
• Career development

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.