Benefits:
401(k) matching
Health insurance
Opportunity for advancement
Paid time off
Training & development
Commercial Brand Experience Leader (CBEL)
Company: CertaPro Painters® of Phoenix (Commercial Division)
About the Role
The Commercial Brand Experience Leader (CBEL) is a key connector between sales, production, and our commercial clients, ensuring every project delivers a world-class, professional experience from first impression to final walkthrough.
This role blends marketing execution, sales support, and production coordination. You’ll be the go-to person making sure nothing falls through the cracks — communication is tight, materials are polished, and clients feel confident and cared for throughout the process.
If you’re highly organized, proactive, creative, and thrive in a fast-paced, team-oriented environment, this role was built for you.
Key ResponsibilitiesProduction & Client Coordination
Serve as the first line of response for commercial client escalations or issues
Track and assign material invoices to the correct jobs daily
Assist with onboarding new crews and ensure required documentation is complete
Communicate with clients on tentative, upcoming, and confirmed production start dates
Coordinate white space communication with production leadership
Support pre-production planning, including:
Color selections and renderings
Equipment check-in / check-out / rentals
Project timelines
Flyers and notices
Pre-handoff checklists
Ensure consistent, accurate communication between clients, painters, staff, and ownership
Marketing & Brand Experience
Own and manage a monthly commercial marketing calendar
Create and execute commercial marketing themes, events, and client appreciation initiatives
Coordinate and support trade shows, client visits, and commercial events
Gather, organize, and submit commercial case studies
Maintain before-and-after project photos and client references
Create and manage commercial-focused social media content
Support sales team with email campaigns, target lists, and content creation
Update website with current commercial content, project photos, and team images
Drive and manage Google reviews from commercial clients
Assist with annual commercial marketing budget planning
Track and manage marketing spend to stay on budget
Sales Support
Create and maintain sales presentations, templates, and marketing materials
Ensure sales materials are organized, ordered, and available
Manage thank-you gifts and post-sale follow-up
Maintain clean, organized, and accessible files
Prepare and present commercial division reports to leadership
Provide clear, ongoing communication to ownership and staff
Attend sales events and trade shows as needed
What We’re Looking For
Highly organized with exceptional attention to detail
Strong written and verbal communication skills
Comfortable juggling multiple projects and priorities
Confident working cross-functionally with sales, production, and leadership
Creative, proactive, and solution-oriented
Professional, polished, and client-focused
Passion for continuous improvement and personal development
Why Join Us
Award winning team
Be a central leader in a growing commercial division
Work closely with ownership and leadership
Make a visible impact on client experience and brand perception
Opportunity to grow with a high-performing, values-driven organization
Competitive compensation based on experience
Each CertaPro Painters® business is independently owned and operated.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.