Service Coordinator

Location: Buford, GA

Schedule: In-office, Monday–Friday | 7:00 AM–4:00 PM

Pay: $650,000–$70,000 per year

Job Type: Full-time

We are a commercial construction and roofing contractor seeking an experienced Service Coordinator to join our growing Service & Repair Department in Buford, GA. This role is ideal for someone who thrives in a fast-paced, high-volume service environment and has experience supporting service operations within industries such as commercial roofing, HVAC, plumbing, fire protection, property management, or general contracting.

As a Service Coordinator, you will serve as the primary point of contact for customers while managing high-volume service requests, work orders, scheduling, dispatching crews, and ensuring accurate and timely billing. This position plays a critical role in delivering high-quality service and supporting the continued growth of the company. Experience with CRM software, particularly Dataforma, is a plus.

Responsibilities

• Manage all customer communication via phone and email in a professional and courteous manner
• Accurately process and manage a high volume of service work orders, ensuring all required details are captured
• Coordinate and maintain scheduling for service crews, ensuring efficient routing and timely dispatch
• Dispatch crews to job sites with clear communication and real-time updates
• Provide consistent updates to customers regarding work order status, delays, or changes
• Review field notes and photo documentation submitted by technicians and request missing information as needed
• Ensure timely and accurate billing and invoicing in accordance with customer-specific requirements
• Manage and maintain customer billing portals and ensure all documentation is complete and compliant
• Identify work orders requiring follow-up quotes and collaborate with the Service Manager to prepare proposals
• Ensure all contracts are billed in compliance with required documentation, including lien waivers
• Generate reports using software and reporting tools to provide insights to leadership
• Coordinate with subcontractors to support timely completion of service work
• Review customer accounts and contracts regularly to identify issues or opportunities for improvement
• Collaborate with leadership to improve processes, service quality, and operational efficiency

  
  

  Skills and Qualifications

• High school diploma or equivalent
• 2–3 years of experience in a service coordination, dispatch, or administrative role within commercial roofing, HVAC, plumbing, fire protection, construction, or a related service-based industry
• Proven experience managing scheduling, billing, work orders, and high-volume service requests
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Proficiency with Microsoft Office and CRM software (Dataforma experience a plus)
• Working knowledge of invoicing, billing, and basic accounting principles
• Experience using customer billing portals
• Ability to adapt to new systems and technology
• Strong attention to detail and accuracy
• Ability to work independently and collaboratively in a team environment
• Experience coordinating schedules, crews, and resources in a fast-paced environment
• Basic familiarity with contract documents
• General understanding of commercial building systems is a plus
• Commitment to continuous improvement and process optimization

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

Schedule

8-hour shift Monday–Friday, 7:00 AM–4:00 PM

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