Commercial Customer Service Representative
Location: Sterling, VA (On-site)
Employment Type: Full-Time, Non-Exempt
Salary: TBD
Position Overview
Hydro-Tech Irrigation is seeking a highly organized and service-oriented Commercial Customer Service Representative (CSR) to support our Commercial Service Department. This individual will manage inbound service communication, coordinate schedules and billing for commercial technicians and builders, handle invoicing and proposals, and support renewals and accounts receivable. This is a full-time, on-site role that plays a vital part in our ability to serve HOAs, commercial properties, and builder partners across the region.
Key Responsibilities
- Take inbound service calls for commercial clients
- Build and manage the Commercial Service schedule
- Coordinate technician assignments for Commercial Service
- Schedule and invoice all homebuilder work orders and VPOs
- Build and sell annual service renewals for commercial properties and HOAs
- Handle Commercial Service accounts receivable
- Complete invoicing for Commercial clients, including production warranty jobs
- Provide backup support for Residential Customer Service as needed
- Create proposals/estimates for commercial repairs
- Create proposals/estimates for landscaper-managed residential account repairs
- Order parts for commercial account repair work
- Create and manage lighting proposals, including scheduling and rescheduling jobs
Qualifications
Required
- 2+ years of administrative or customer service experience in a fast-paced service-based environment
- Strong organizational skills and attention to detail
- Excellent phone and communication skills
- Experience handling schedules, billing, or service dispatching
- Ability to manage multiple priorities and systems simultaneously
Preferred
- Familiarity with commercial property or builder-based service workflows
- Experience with CRM systems, billing platforms, or service scheduling software
- Knowledge of irrigation or landscaping services is a plus
Working Conditions & Physical Requirements
- Office-based position requiring regular use of a computer and phone
- Monday–Friday, 8:00 AM – 4:30 PM
- Occasional support during peak season or Saturdays as needed
- May require sitting for long periods and light lifting (up to 25 lbs)
Additional Requirements
Applicants must be authorized to work in the United States and be able to provide documentation to verify eligibility.
Why Join Us?
This is a great opportunity to join a close-knit, high-performing team at one of the region's top irrigation providers. You'll gain exposure to commercial scheduling, builder services, and HOA account support while contributing to a company that values precision, communication, and service excellence.