Commercial Insurance Customer Service Representative

Kamer Agency - Farm Bureau

Commercial Insurance Customer Service Representative

Holland, MI
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Competitive salary

    Flexible schedule

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Job Summary: We are looking for a detail-oriented professional to join our commercial insurance team. You will work with clients, producers, and carriers, managing the end-to-end processing of commercial policies while delivering exceptional service to our business partners.

    Key Responsibilities:

    Service & Relationship Management: Act as a point of contact for business clients regarding coverage inquiries, billing issues, and policy updates.

    Certificate & Documentation Processing: Issue Certificates of Insurance (COIs), Evidence of Property, auto ID cards, and binders with high accuracy and speed.

    Renewal & Marketing Support: Prepare renewal applications and summaries of insurance; request loss runs and renewal quotations from carriers.

    Policy Auditing: Review policy audits for accuracy and facilitate corrections between the client and carrier to ensure proper billing.

    Endorsement Management: Process complex endorsement requests, including adding/removing equipment, vehicles, or additional insureds.

    Data Integrity: Maintain precise records of all client interactions and transactions in the our agency management system.

    Qualifications & Skills:

    Licensing: Must obtain P/C license within 90 days of hiring.

    Software Proficiency: Ability to navigate agency management systems.

    Core Competencies: Extreme attention to detail, ability to handle high-stakes business accounts, and strong multitasking skills in a fast-paced environment.