Commercial Lines Account Manager

Hybrid – Lancaster, OH or Medina, OH

$70,000 – $95,000

About the Role: A well-established insurance agency is seeking an experienced Commercial Lines Account Manager to join its growing team. This hybrid position is based in either Lancaster, Ohio or Medina, Ohio and requires a dedicated professional with at least 5 years of commercial lines experience, particularly in managing contractors or towing accounts.

The ideal candidate is a detail-oriented service professional who thrives in a client-focused, collaborative environment and is adept at managing multiple tasks efficiently. Familiarity with AMS360 is preferred.

Key Responsibilities:

• Deliver exceptional service to clients, carriers, and team members with timely follow-up on all inquiries.
• Process new business, renewals, endorsements, cancellations, certificates, binders, ID cards, and other insurance transactions.
• Maintain accurate and compliant records in AMS360; invoice policies and ensure prompt document processing.
• Conduct regular file reviews and identify cross-sell/coverage opportunities to enhance retention and reduce E&O exposure.
• Work closely with Account Executives to determine proper market placement based on underwriting guidelines.
• Prepare and submit marketing applications for new and renewal accounts.
• Ensure service deadlines are met, including submission turnaround, MVR handling, and timely delivery of certificates and ID cards.
• Stay up to date on industry trends, legislation, coverage enhancements, and company policies.

Requirements:

• Active Ohio Property & Casualty License.
• Minimum 5 years of commercial lines experience in an agency setting, preferably with contractor or towing accounts.
• Proficiency with AMS360 or similar agency management system.
• Excellent communication, organizational, and client service skills.
• Strong problem-solving ability and ability to work independently or as part of a team.
• Professional designation(s) preferred but not required.
• Commitment to continuing education and professional growth.

If you're a seasoned insurance professional looking to contribute to a high-performing team, we encourage you to apply.