This job posting is managed by Titus Talent Strategies, the recruiting partner for Arroyo Insurance Services (Redlands). Applicants will be directed to apply through Crelate, Titus’s applicant tracking system. This is a full-time, direct-hire position with Arroyo Insurance Services. Candidates will be screened by Titus prior to being advanced in the interview process with Arroyo Insurance Services.

The Opportunity

The Commercial Lines Account Manager plays a critical role in supporting the long-term stability, continuity, and client experience of the agency’s commercial book of business. This role is responsible for servicing and managing commercial insurance accounts while building deep, lasting relationships with clients, producers, and carrier partners.

This position is intentionally designed for a capable, growth oriented insurance professional who is looking for a place to develop, and build a long-term career — not a short-term stop. The ideal candidate brings foundational commercial insurance experience, strong attention to detail, and a genuine interest in learning the agency’s systems, workflows, and approach to client service.

Success in this role comes from reliability, presence, curiosity, and ownership — not just technical skill.

Employee Value Proposition

This role offers a rare opportunity to join a commercial insurance agency that is planning ahead, investing in people, and prioritizing longevity. This agency values people who stay, learn and grow. Rather than chasing constant change, the agency invest is stability, mentorship, and thoughtful growth.

• Long-Term Career Runway: This role is part of the agency’s succession and continuity strategy, offering growth and stability over time.
• In-Office Collaboration: Work closely with experienced professionals who value mentorship, knowledge sharing, and teamwork.
• Development Over Burnout: You’ll be coached, supported, and developed — not thrown into chaos or unrealistic workloads.
• Meaningful Responsibility: Manage real client relationships and grow your ownership as your confidence and capability increase.
• Human, Supportive Leadership: The agency values accountability and grace, especially during real life moments.
• Stable, Relationship-Driven Work: Focus on doing excellent work for clients rather than chasing constant fires or transactional volume.

This role is ideal for someone who wants to plant roots, build expertise, and be trusted over time.

Performance Objectives First 30–60 Days

1. Learn the agency’s commercial lines workflows, systems, and service standards.
   
2. Build foundational relationships with internal team members and carrier partners.
   
3. Demonstrate reliability, responsiveness, and attention to detail in daily tasks.
   
4. Begin supporting commercial account workflows (endorsements, renewals, certificates, submissions) under guidance.

6 Months

1. Independently manage a defined portion of the commercial book of business.
2. Handle renewals, endorsements, and client requests with minimal oversight.
3. Maintain accurate documentation within the agency management system.
4. Demonstrate strong in-office presence and collaboration with the team.
5. Contribute to consistent client retention through proactive communication.

12 Months

1. Fully own assigned client relationships and service responsibilities.
   
2. Be viewed internally as a dependable, go-to team member.
   
3. Handle increasing complexity with confidence and sound judgment.
   
4. Support agency continuity by retaining institutional knowledge and process consistency.
   
5. Contribute ideas or improvements that enhance efficiency or client experience.

Responsibilities

• Manage day-to-day servicing of commercial insurance accounts, including renewals, endorsements, certificates, and coverage questions.
• Market, quote, and bind policies in partnership with producers and carriers.
• Proactively communicate with clients to ensure clarity, confidence, and satisfaction.
• Maintain accurate and timely documentation within the agency management system.
• Build strong working relationships with underwriters and carrier partners.
• Collaborate closely with the internal team in an in-office environment.
• Follow established workflows while remaining open to learning and improvement..

Qualifications

Must-Have

• Active Property & Casualty Insurance License (state-appropriate)
• 2–5+ years of experience in commercial insurance or agency environment
• Strong communication and organizational skills
• Comfort working with an agency management system and Microsoft Office
• High attention to detail and client service mindset

Nice-to-Have

• Experience with Workers’ Compensation
• Exposure to multiple commercial lines of coverage
• Familiarity with renewal strategy and client retention best practices

Compensation is commensurate with experience. The target base range is $65,000 - $90,000. Arroyo Insurance Services also offers a competitive benefits package and bonus structure.