Commercial Lines Agent / Customer Service Representative
An established independent insurance agency serving the Durham/Chapel Hill area for more than 70 years is seeking a motivated professional to join our Commercial Lines team as a Commercial Lines Agent / Customer Service Representative (CSR).
This position is an excellent opportunity for a driven insurance professional interested in building a long-term career in commercial insurance. The successful candidate will work closely with an experienced Commercial Lines Agent who will provide mentorship and hands-on training to help strengthen skills in commercial insurance, account management, sales, and client service.
Responsibilities
Assist with the creation, quoting, and issuance of new commercial insurance policies
Provide ongoing customer service and account management for existing commercial client
Respond to client questions regarding coverage, policies, renewals, billing, and other insurance needs
Review existing accounts and identify opportunities for additional or improved coverage
Support policy renewals, endorsements, certificates of insurance, and other policy changes
Communicate with insurance carriers to obtain quotes and resolve policy-related issues
Develop strong relationships with current and prospective clients
Participate in sales and business development efforts to help grow the agency's commercial book of business
Maintain accurate and organized client and policy documentation
Qualifications
Active Property & Casualty insurance license required
Commercial lines insurance experience preferred
Strong communication and interpersonal skills
Highly motivated, proactive, and eager to learn
Comfortable working with clients and developing professional relationships
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Interest in sales, customer service, and account management
What We Offer
Hands-on training and mentorship from an experienced Commercial Lines Agent
Opportunity to expand knowledge of commercial insurance, sales, account management, and customer service
Career growth within a well-established independent insurance agency
Exposure to a variety of commercial clients and insurance products
A collaborative environment where you can develop your expertise and build a long-term career
This is an ideal opportunity for someone who is ambitious, personable, detail-oriented, and motivated to grow within the commercial insurance industry.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.