Benefits:

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Russell-Massey & Company is seeking a driven, client-focused Commercial Lines Assistant to maintain and grow profitable client relationships while servicing commercial insurance needs. This is an excellent opportunity for a motivated professional who thrives in a relationship-driven environment and wants stability in a growing industry.

Why Join Us?

Competitive Pay

Professional Development Opportunities

Job Stability in a Growing Industry

Great Work Hours: 8:30 AM – 4:45 PM

Supportive, team-oriented environment

Position Overview

The Account Manager is responsible for identifying and developing commercial insurance opportunities with new and existing clients while delivering exceptional service and account support. This role requires strong industry knowledge, proactive communication, and a commitment to client retention and relationship growth.

Key Responsibilities

Identify, qualify, and develop commercial insurance opportunities with new and existing clients (in person, online, by phone, and through written communication).

Build and maintain strong client and prospect relationships through consistent follow-up, timely and accurate quotations, and proactive account support.

Anticipate, respond to, and follow up on all client service needs.

Support clients through renewals and retention processes to maintain long-term relationships.

Review client audits, verify accuracy, and facilitate corrections as needed.

Maintain accounts receivable (A/R) and assist with billing inquiries.

Collaborate with team members, mentor staff, provide expertise, and participate in meetings as needed.

Maintain continuing education (CE) requirements and stay informed on industry trends, legislation, products, coverages, and technology to enhance performance.

Qualifications

Prior experience in a customer service role (insurance experience preferred).

Strong knowledge of insurance products, coverages, rating and underwriting procedures, and industry operations.

Proven ability to secure and maintain an existing client base.

People-oriented, customer-focused, and professionally assertive in developing new business and servicing accounts.

Excellent organizational and time management skills with the ability to work independently.

Strong decision-making ability and sound business judgment.

Superior written and verbal communication skills.

Comfortable working in a team environment.

Strong technology and computer proficiency.

Ideal Candidate

You are proactive, detail-oriented, and relationship-driven. You take ownership of your accounts, communicate clearly, and pride yourself on delivering exceptional service while contributing to a positive team culture.